Ciara Walsh
Dublin
Summary
Detail oriented Credit Controller with strong experience in managing accounts receivable, reducing aged debts and maintaining positive customer relationships. Strong team player who enjoys working with others and helping the business maintain healthy cash flow.
Overview
11
11
years of professional experience
Work History
Credit Controller
Beauchamps
Dublin
11.2024 - Current
- Managed accounts receivable to ensure timely payment collection.
- Contact customers by phone/email for payment of outstanding invoices.
- Ensure billing is accurate and fees are tracked on a monthly basis.
- Agree realistic payment arrangements with clients.
- Investigated customer queries related to invoices, payments, credits, and deductions.
- Prepare debtors reports and statements monthly.
- Cash allocation and reconciliation.
- Maintaining accurate records such as payment notes, customer accounts and reports.
- Liaising internally with other teams to resolves disputes.
- Participated in the development and implementation of new policies and procedures relating to credit control operations.
- Complete ad hoc requests.
Credit Controller
Indeed flex
London/Dublin
09.2023 - Current
- Communicating with 500 clients via email and phone, facilitating the prompt collection of aged debt with ledger value of 5 million.
- Experiences with multiple financial systems Netsuite, Dynamics Navision and Excel and other office platforms for daily tasks.
- Reconciliation of accounts daily.
- Reporting and maintenance of records daily.
- Managing risk of client accounts and taking necessary procedures of escalation.
- Updating client details on financial systems.
- Participate in team meeting and provide insights and updates on collection procedures and ongoing projects.
- Exceeding KPI's set each month - Cash collection target of 90% of ledger to collect and Call target of 300 calls per month.
- Carried out regular customer credit checks, assessing and adjusting account credit limits.
- Streamlined credit control processes,/touch points improving efficiency and reducing time to collect debts.
Collections Assistant
IBEC
Dublin
11.2021 - 09.2023
- Managing and applying daily cash sheets, documenting all financial transactions.
- Communicating with 300 clients via email and phone, facilitating the prompt collection of overdue invoices.
- Reporting and maintenance of records daily
- Participate in collaborative team meetings, contributing insights and updates on collections progress.
- Inputting financial data into the Navision platform, ensuring accurate data entry for financial tracking and analysis.
- Updating company details in CRM platform.
- Resolving payment discrepancies and assisting with refunds.
- Processing of staff expenses and urgent vendor payments.
- Collected on aging and past due accounts, agreeing payment dates/PO's to encourage remittance.
Supervisor
Mint Velvet
Dublin
01.2019 - 11.2021
- Conducted daily cash counts and reconciled discrepancies to maintain accurate financial records.
- Visual Merchandising of new stock.
- Trained new employees on store policies, customer service techniques, and security measures.
- Managed store opening and closing procedures, securing premises and safeguarding assets.
- Processed high-volume store deliveries, ensuring receipt and safe storage of required items.
- Delegated tasks appropriately, achieved balanced workload among team members.
Sales Assistant
PhaseEight/MintVelvet
01.2015 - 01.2019
- Managed stock levels on the shop floor, promptly restocking items to maintain store presentation.
- Link selling of products
- Visual Merchandising.
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
Education
Bachelor of Applied Business & Entrepreneurship, Level 8 - Business & Entrepreneurship
Dun Laoghaire Institute of Art
DublinBachelor of Business & Entrepreneurship, Level 7 - Business & Entrepreneurship
Dun Laoghaire Institute of Art
DublinLeaving Certificate -
Loreto High School Beaufort
DublinSkills
- Credit Control
- Cash Management
- Relationship Management
- Excel proficiency
- Team player
- Hard working
Timeline
Credit Controller
Beauchamps
11.2024 - Current
Credit Controller
Indeed flex
09.2023 - Current
Collections Assistant
IBEC
11.2021 - 09.2023
Supervisor
Mint Velvet
01.2019 - 11.2021
Sales Assistant
PhaseEight/MintVelvet
01.2015 - 01.2019
Bachelor of Applied Business & Entrepreneurship, Level 8 - Business & Entrepreneurship
Dun Laoghaire Institute of Art
Bachelor of Business & Entrepreneurship, Level 7 - Business & Entrepreneurship
Dun Laoghaire Institute of Art
Leaving Certificate -
Loreto High School Beaufort