Ciara O'Regan
Kanturk
Summary
Productive worker accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction. Reliable and quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building customer and co-worker rapport.
Overview
3
3
years of professional experience
Work History
Barista
Costa Coffee
Mallow
02.2023 - 12.2023
- Excellent customer service skills, providing clear and accurate menu items and attuning to customer needs
- Taught strong knowledge of coffee and espresso preparation
- Ability to work well under pressure
- Multitasking abilities to handle multiple orders and tasks simultaneously
- Problem solving skills to resolve customer complaints or issues
- Teamwork and collaboration to work effectively with other baristas and staff members.
Waitress
The Wild Goose
Mallow
12.2020 - 12.2022
- Invited customers into the restaurant in a friendly manner and seated them at appropriate tables
- Paid close attention to dietary and allergic restrictions and remained clean and hygienic throughout all shifts
- Preparing drinks and coffees correctly for customers and with any specific dietary requirements
- In charge of the main restaurant cleaning before and after service
- Checking ID of customers to make sure that they were of age to drink
Cook assistant
IEC Campus
Kanturk
09.2022 - 01.2023
- Practiced proper portion control on a consistent basis
- Assisted the cook for food preparation for dinner meal service and for lunch the following day
- Stocked supplies such as food and utensils in serving stations, cupboards, refrigerators and salad bars
- Consistently kept a clean and safe environment by adhering to HACCP safety requirements.
Waitress/ Barista
Thomas Browns
Kanturk
12.2021 - 06.2022
- Orchestrated high standard coffee drinks like americanos, latte, flat white, cappuccino and iced coffees, while also making sure the coffee machine was in peak condition for every service
- Instructed guests on menu specials, took food and beverage orders and answered any questions which may have risen
- Responsible for the cleaning dishware and glasses, making sure everything was up to standard.
Education
Bachelor of Science - B.Sc. (Hons) Counselling & Psychotherapy
PCI College
Cork, Ireland06-2027
Child Psychology And Counselling Skills -
Learning Cloud
Dublin12.2022
Junior certificate -
Boherbue Comprehensive School
06.2020
Skills
- Friendly manner and personality
- Knowledge of food safety
- Excellent customer service skills
- Menu memorization
- Food Preparation
- Conflict Mediation
- Team Player
- Product Upselling
- Espresso machine operations
- Highly responsible and reliable
- Coffee expertise
- Up-selling
- Cash Handling
- Safe Food Handling Practices
- Exceptional customer service
Languages
- English, Fluent
- French, Basic
Awards
3rd place award for I.R.D public speaking competition.
References
- The Wild Goose, Declan O'Connor, +353 (86) 237 7670
- Costa Coffee, Eleni Mirzikashvili, +353 (89) 416 7418
- IEC Campus, Michelle Budden, +353 (86) 602 2987
Affiliations
- Passion for music, especially guitar.
- Dog person
- Social bird
- Love for art
Timeline
Barista
Costa Coffee
02.2023 - 12.2023
Cook assistant
IEC Campus
09.2022 - 01.2023
Waitress/ Barista
Thomas Browns
12.2021 - 06.2022
Waitress
The Wild Goose
12.2020 - 12.2022
Bachelor of Science - B.Sc. (Hons) Counselling & Psychotherapy
PCI College
Child Psychology And Counselling Skills -
Learning Cloud
Junior certificate -
Boherbue Comprehensive School
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