Ciara O Halloran
Crubany
Summary
Versatile and dynamic professional with proven expertise in administration practice and exceptional customer service skills, honed at Tractamotors Ltd. and Tarasis Healthcare. Excelled in document management and front office operations, significantly improving office organization. Demonstrates strong communication abilities and a commitment to efficient business operations.
Overview
28
28
years of professional experience
Work History
Receptionist
Tractamotors Ltd.
01.1999 - Current
- Company Overview: a very busy retail/wholesale office.
- Covering a very busy reception desk.
- Answered and directed incoming calls using multi-line telephone switchboard.
- Greet visitors and provide them with assistance.
- Log, register, scan, and save invoices to a shared folder for the finance team.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Greeted customers, answered general questions and directed to appropriate locations.
- Developed and maintained a filing system for essential documents, improving office organization.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Maintained a neat reception area by organizing materials, and tidying up.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Health Care Assistant
Tarasis Healthcare
01.2021 - Current
- Working with Tarasis Healthcare as a part-time Health Care Assistant in the community on the weekends and as required at Cavan General Hospital.
- Documented information in patient records, and communicated status updates to the interdisciplinary care team.
- Participated in educational opportunities related to health care assistant duties.
- Turned and repositioned bedridden patients to prevent bedsores.
- Reminded patients to take prescribed medications or nutritional supplements.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Observed patients' physical, mental, and emotional conditions and reported any changes to supervisor or nurse on duty.
- Interacted positively with family members of patients while delivering compassionate care.
Clerical Officer
Primary Care Services
Cavan
02.1997 - 05.2001
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Processed incoming and outgoing mail, including sorting, distributing, and preparing for mailing.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Answered telephones, took messages, transferred calls to appropriate personnel.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Answered and directed phone calls to appropriate staff members.
Education
National School -
St. Mary’s National School
Ballyhaise, Co. CavanBreifne College
Cootehill Road, Co. CavanCertificate in Administraion For Business -
Cavan Institute
CavanSkills
- Administration Practice
- Business operations
- Word processing
- Front Office Skills
- Spreadsheets
- Customer service
- Communications
- Multi-line switchboard operation
- Office equipment management, franking machine, fax machine, scanning, etc
- Document management
Accomplishments
- Completed the 8 module Major Award for Healthcare Assistant Programme
- Completed one year certificate in Administration for Business in Cavan Institute
- People Moving and Handling Certificate
- Safety Intervention
- CPR
- Hand Hygiene
- Children’s First
- Communicating Effectively through Open Disclosure
- Dementia Enhanced Home Supports
- HIQA National Standards for Infection Prevention and Control in community services
- Won many medals in local GAA club for playing football
Personal Information
- Date of Birth: 03/01/78
- Nationality: Irish
Hobbies and Interests
- Walking
- Reading
- Baking
- Listening to music
Contact
Ciara.ohllrn@gmail.com, 086 3347670
Training Records
·MANDATORY TRAINING: I have successfully completed all mandatory training programmes i.e. People Moving and Handling Certificate, Safety Intervention, CPR, Hand Hygiene, Children’s First, Communicating Effectively through Open Disclosure, Dementia Enhanced Home Supports, HIQA National Standards for Infection Prevention and Control in community services: Putting the standards into practice.
Driver's Licence
- I have a full driver's licence and access to my own vehicle.
References
References available upon request.
Timeline
Health Care Assistant
Tarasis Healthcare
01.2021 - Current
Receptionist
Tractamotors Ltd.
01.1999 - Current
Clerical Officer
Primary Care Services
02.1997 - 05.2001
National School -
St. Mary’s National School
Breifne College
Certificate in Administraion For Business -
Cavan Institute
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