Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
References
Timeline
BusinessAnalyst

Ciara McCloskey

Newbridge,Kildare

Summary

Dedicated Policy and Law graduate with a strong academic foundation in public policy and social policy & law (NFQ Level 8 & 9). Skilled in data analysis, policy evaluation, and legal framework application, with extensive experience in stakeholder engagement, strategic communication, and quantitative/qualitative research. Proficient in tools such as SPSS, IBM Statistics, and Microsoft Office, enabling efficient analysis and reporting to support evidence-based decision-making. Adept at managing complex datasets, drafting policy briefs, and providing administrative support. A proven team player with excellent organisational and time-management skills, committed to delivering impactful results in policy development and legal analysis.

Overview

4
4
years of professional experience
11
11
years of post-secondary education

Work history

Call Centre Representative

UCD Foundation
Dublin
08.2021 - 02.2022
  • Facilitated alumni engagement campaigns for the ‘Champions Opening Doors Fund', driving significant contributions.
  • Strategised outreach efforts to secure tuition funding for underprivileged students, showcasing persuasive communication and donor rapport-building skills.
  • Made 20+ outbound calls to businesses and individuals daily and garnered the highest amount of donations among all entry-level employees.

Sales Associate

Holland & Barrett
Newbridge
08.2019 - 04.2020
  • Leveraged product knowledge to address customer inquiries and boost sales through strategic recommendations.
  • Achieved monthly sales targets consistently, demonstrating exceptional negotiation and customer service skills.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.

Key Holder

Cambridge Satchel Company
Kildare Village
10.2017 - 05.2018
  • Oversaw store operations, including opening/closing procedures and team coordination during leadership absences
  • Organised stock inventories regularly, ensuring product availability at all times.
  • Collaborated with management in implementing promotional activities for increased sales.

Education

MSc - Public Policy

Dublin City University (DCU)
09.2023 - 08.2024

Bachelor of Sc - Social Policy & Law

University College Dublin (UCD)
09.2020 - 08.2023

Certificate of Higher Education - Business Studies & Law

Rathmines College of Further Education
09.2019 - 08.2020

Higher Leaving Certificate -

Holy Family Secondary School
09.2011 - 08.2017

Skills

  • Policy evaluation (SWOT, PESTLE)
  • Statistical analysis (SPSS, IBM Statistics)
  • Legal compliance
  • Research methods
  • Strategic communication
  • Stakeholder engagement
  • Problem-solving
  • Cross-cultural collaboration
  • Data protection compliance
  • Risk Assessment

Accomplishments

  • Workshop: EU Law & Policy Development, 2024
  • Online Course: Sage; Payroll Course 2025

Affiliations

  • Volunteering weekly at the Kildare Animal Foundation
  • Hosting a monthly book club, keeping up with current affairs
  • Attending the gym regularly to maintain physical health

References

References available upon request.

Timeline

MSc - Public Policy

Dublin City University (DCU)
09.2023 - 08.2024

Call Centre Representative

UCD Foundation
08.2021 - 02.2022

Bachelor of Sc - Social Policy & Law

University College Dublin (UCD)
09.2020 - 08.2023

Certificate of Higher Education - Business Studies & Law

Rathmines College of Further Education
09.2019 - 08.2020

Sales Associate

Holland & Barrett
08.2019 - 04.2020

Key Holder

Cambridge Satchel Company
10.2017 - 05.2018

Higher Leaving Certificate -

Holy Family Secondary School
09.2011 - 08.2017

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Ciara McCloskey