Ciara MacKinnon
Co. Wexford
Summary
Dynamic and dedicated professional with extensive experience in customer service at Cocoas Coffee. Expertly managed high-pressure situations while delivering exceptional service and maintaining a positive team environment. I am skilled in multitasking and handling complaints, ensuring guest satisfaction and loyalty through effective communication and prompt service.
Overview
2
2
years of professional experience
Work History
Waitress
Cocoas Coffee
06.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Barista
Sues Coffee
08.2023 - 06.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Bridgetown College
Wexford, Ireland05-2023
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Handling complaints
- Safe food handling
- Payment processing
Timeline
Waitress
Cocoas Coffee
06.2024 - Current
Barista
Sues Coffee
08.2023 - 06.2024
Bridgetown College
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