Ciara Gaynor
Kilmainham
Summary
Customer-focused professional with a 10-year career in retail. Dynamic and successful at applying skills in busy environments, passionate about fashion, design and customer experience.
Overview
7
7
years of professional experience
Work History
Department Manager
Urban Outfitters
Dublin , Ireland
2022.10 - Current
- Lead and manage a team of 30+ employees across all departments, ensuring that all tasks are completed efficiently and on time.
- Ensure compliance with all safety regulations in the workplace.
- Conduct regular performance reviews to monitor progress of individual employees.
- Analyze weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Monitor daily sales figures to track trends in customer buying behavior.
- Create monthly schedules for staff members to ensure adequate coverage during peak hours.
- Provide technical support as needed when troubleshooting issues related to equipment or software.
- Handle shift overstock, restocking and inventory control.
- Work closely with sales associates to complete tasks.
- Perform opening and closing duties as part of management team and handled cash management.
- Prepare weekly schedules to verify proper floor coverage within fiscal guidelines.
- Recruit and train new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediate conflicts between employees and facilitat effective resolutions to disputes.
Supervisor
Maxi Zoo
Blanchardstown , Ireland
2021.01 - 2022.09
- Greeted customers and provided assistance with selecting pet food, accessories, and supplies.
- Provided advice on proper nutrition and care instructions for various types of pets.
- Maintained cleanliness of store by sweeping and mopping floors, dusting shelves, and organizing merchandise.
- Ordered appropriate products for stock
- Accepted deliveries and completed dockets
- Inspected incoming shipments for damages or discrepancies and reported any issues to management.
- Answered phone calls from customers inquiring about products, services, and store policies.
- Worked toward KPI goals and targets
- Liaised with suppliers and head office
- Ran the shop floor and worked closely with sales associates
- Merchandised in accordance to the company planogram
- Opened and closed cash registers by counting money and balancing drawers.
Team Leader
Urban Outfitters
Antwerp
2019.08 - 2020.11
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Assisted Visual Merchandiser in creating window displays and store layouts.
- Provided excellent customer service by answering questions about products and services.
- Held daily staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
- Created visual displays that maximized sales potential.
Apprentice Hairdresser
The Collective by Lloyds
Wexford , Ireland
2018.07 - 2019.07
- Greeted and welcomed clients in a professional manner.
- Maintained cleanliness and hygiene in the salon at all times.
- Cleaned tools such as scissors, combs and brushes after each client's visit.
- Performed hair styling, cutting, colouring and other treatments as requested by clients.
- Worked front desk, sold haircare products and processed payments whenever our receptionist was unavailable.
- Scheduled client appointments.
Supervisor & Temporary Manager
Claire's Accessories
Wexford , Ireland
2018.01 - 2018.07
Sales Assistant
Flying Tiger Copenhagen
Dún Laoghaire , Ireland
2016.11 - 2018.01
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Assisted customers with returns, exchanges and refunds.
- Replenished merchandise on shelves as needed throughout the day.
- Maintained cleanliness of the sales floor area at all times.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
- Helped customers find specific products, answered questions and offered product advice.
Education
Associate Degree / Higher Diploma in Art and Design -
Gorey School of Art
01.2014
Skills
- Customer Service
- Staff Management
- Sales Expertise
- Accurate Money Handling
- Retail Merchandising Expertise
- Brand Image Alignment
- Employee Coaching
- Customer Experience
- Product Knowledge
- Teamwork and Cooperation
Timeline
Department Manager
Urban Outfitters
2022.10 - Current
Supervisor
Maxi Zoo
2021.01 - 2022.09
Team Leader
Urban Outfitters
2019.08 - 2020.11
Apprentice Hairdresser
The Collective by Lloyds
2018.07 - 2019.07
Supervisor & Temporary Manager
Claire's Accessories
2018.01 - 2018.07
Sales Assistant
Flying Tiger Copenhagen
2016.11 - 2018.01
Associate Degree / Higher Diploma in Art and Design -
Gorey School of Art
Similar Profiles
Beenish MunawarBeenish Munawar
Customer Service Team Member at Urban OutfittersCustomer Service Team Member at Urban Outfitters
Stephanie RenéeStephanie Renée
Stylist at Urban OutfittersStylist at Urban Outfitters
Aidan BiancoAidan Bianco
Retail Sales at Urban OutfittersRetail Sales at Urban Outfitters