Ciara Gaynor
Kilmainham
Summary
Customer-focused professional with a 10-year career in retail. Dynamic and successful at applying skills in busy environments, passionate about fashion, design and customer experience.
Overview
7
7
years of professional experience
Work History
Department Manager
Urban Outfitters
Dublin, Ireland
10.2022 - Current
- Lead and manage a team of 30+ employees across all departments, ensuring that all tasks are completed efficiently and on time.
- Ensure compliance with all safety regulations in the workplace.
- Conduct regular performance reviews to monitor progress of individual employees.
- Analyze weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Monitor daily sales figures to track trends in customer buying behavior.
- Create monthly schedules for staff members to ensure adequate coverage during peak hours.
- Provide technical support as needed when troubleshooting issues related to equipment or software.
- Handle shift overstock, restocking and inventory control.
- Work closely with sales associates to complete tasks.
- Perform opening and closing duties as part of management team and handled cash management.
- Prepare weekly schedules to verify proper floor coverage within fiscal guidelines.
- Recruit and train new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediate conflicts between employees and facilitat effective resolutions to disputes.
Supervisor
Maxi Zoo
Blanchardstown, Ireland
01.2021 - 09.2022
- Greeted customers and provided assistance with selecting pet food, accessories, and supplies.
- Provided advice on proper nutrition and care instructions for various types of pets.
- Maintained cleanliness of store by sweeping and mopping floors, dusting shelves, and organizing merchandise.
- Ordered appropriate products for stock
- Accepted deliveries and completed dockets
- Inspected incoming shipments for damages or discrepancies and reported any issues to management.
- Answered phone calls from customers inquiring about products, services, and store policies.
- Worked toward KPI goals and targets
- Liaised with suppliers and head office
- Ran the shop floor and worked closely with sales associates
- Merchandised in accordance to the company planogram
- Opened and closed cash registers by counting money and balancing drawers.
Team Leader
Urban Outfitters
Antwerp
08.2019 - 11.2020
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Assisted Visual Merchandiser in creating window displays and store layouts.
- Provided excellent customer service by answering questions about products and services.
- Held daily staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
- Created visual displays that maximized sales potential.
Apprentice Hairdresser
The Collective by Lloyds
Wexford, Ireland
07.2018 - 07.2019
- Greeted and welcomed clients in a professional manner.
- Maintained cleanliness and hygiene in the salon at all times.
- Cleaned tools such as scissors, combs and brushes after each client's visit.
- Performed hair styling, cutting, colouring and other treatments as requested by clients.
- Worked front desk, sold haircare products and processed payments whenever our receptionist was unavailable.
- Scheduled client appointments.
Supervisor & Temporary Manager
Claire's Accessories
Wexford, Ireland
01.2018 - 07.2018
Sales Assistant
Flying Tiger Copenhagen
Dún Laoghaire, Ireland
11.2016 - 01.2018
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Assisted customers with returns, exchanges and refunds.
- Replenished merchandise on shelves as needed throughout the day.
- Maintained cleanliness of the sales floor area at all times.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
- Helped customers find specific products, answered questions and offered product advice.
Education
Associate Degree / Higher Diploma in Art and Design -
Gorey School of Art
01.2014
Skills
- Customer Service
- Staff Management
- Sales Expertise
- Accurate Money Handling
- Retail Merchandising Expertise
- Brand Image Alignment
- Employee Coaching
- Customer Experience
- Product Knowledge
- Teamwork and Cooperation
Timeline
Department Manager
Urban Outfitters
10.2022 - Current
Supervisor
Maxi Zoo
01.2021 - 09.2022
Team Leader
Urban Outfitters
08.2019 - 11.2020
Apprentice Hairdresser
The Collective by Lloyds
07.2018 - 07.2019
Supervisor & Temporary Manager
Claire's Accessories
01.2018 - 07.2018
Sales Assistant
Flying Tiger Copenhagen
11.2016 - 01.2018
Associate Degree / Higher Diploma in Art and Design -
Gorey School of Art
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