Ciara Lanigan
Waterford
Summary
Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cafe Worker
The Larder
Haverfordwest
05.2024 - 12.2024
- Talked pleasantly with customers while taking orders and promoted a positive image for the business.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Training new employees on proper procedures for taking orders, preparing drinks and foods, cleaning tables.
- Stocked service areas with napkins, utensils, condiments, and other supplies.
- Restocked shelves with merchandise throughout the day as needed.
- Operated industrial dishwasher to wash glassware and utensils.
- Managed cash register operations efficiently and accurately.
- Organised work duties to ensure efficient operation of the cafe during peak hours.
Pub and Restaurant Manager
BLACK CROC LTD
Haverfordwest
05.2021 - 05.2024
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Delegated work to staff, setting priorities and goals.
- Maintained detailed records of sales transactions and daily shift reports.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Assisted with kitchen preparation during peak times as needed.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Ensured compliance with all food safety regulations and sanitation standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Updated computer systems with new pricing and daily food specials.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Trained new employees to perform duties.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Kitchen Hand
Compass Group
Haverfordwest
01.2021 - 05.2021
- Operated kitchen equipment safely, including dishwashers, blenders, and food processors.
- Followed recipes accurately while adhering to portion control standards.
- Prepared garnishes to complement dishes on menu.
- Maintained a neat work station throughout shift hours.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Provided customer service when necessary, addressing inquiries and ensuring satisfaction.
- Took and recorded temperatures of food, refrigerators and freezers.
- Followed all health code guidelines when handling food items.
- Operated industrial mixers and other food processing machinery to support kitchen operations.
- Trained new kitchen hands in basic tasks, safety protocols, and kitchen standards.
Cafe Worker
Beaches Diner
Fishgaurd
01.2019 - 01.2021
- Reviewed daily task list with employees and assigned tasks for completion.
- Communicated effectively with kitchen staff regarding order accuracy and delivery times.
- Assisted in planning and executing special events and catering services.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Managed cash register operations efficiently and accurately.
- Coordinated with chefs and kitchen staff to develop menus that satisfied customer preferences while managing costs.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Completed assigned tasks within designated time frames while adhering to quality standards set by management team.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
- Handled customer complaints and feedback, implementing changes to improve service.
Property Manager
Zephen Properties
St. Davids
01.2018 - 01.2019
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Managed all maintenance requests from tenants in a timely manner.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Handling invoices, receipts and petty cash.
Cleaner/Waitress/Kitchen Hand
Crug Glas Country House
St. Davids
07.2016 - 07.2018
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Followed company uniform, performance and security policies with every job.
- Changed bed linens, made beds with fresh linens after guests checked out.
- Utilized eco-friendly cleaning agents and methods to support hotel's sustainability efforts.
- Conducted deep cleaning of rooms and bathrooms to enhance guest experience and maintain health standards.
- Greeted customers and provided menus.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Education
90 Credit Diploma - Business Management
Pembrokeshire College
Haverfordwest, Pembrokeshire07-2019
GCSE -
Ysgol Bro Gwaun
Fishguard, Pembrokeshire07-2017
Junior Certificate -
ST Declans Community College
Kilmacthomas, Waterford09-2016
Skills
- Customer service
- Order processing
- Food safety
- Inventory management
- Cash handling
- Staff training
- Bar equipment maintenance
- Menu development
- Conflict resolution
- Budget management
- Communication skills
- Time management
- Vendor relationship management
- Bar promotional planning
- Restaurant management
Affiliations
- Agriculture - Dairy and Beef
- Walking
Certification
- Full clean UK Drivers Licence
- PCI Compliance - February 2021
- Health & Food Safety - March 2021
References
References available upon request.
Timeline
Cafe Worker
The Larder
05.2024 - 12.2024
Pub and Restaurant Manager
BLACK CROC LTD
05.2021 - 05.2024
Kitchen Hand
Compass Group
01.2021 - 05.2021
Cafe Worker
Beaches Diner
01.2019 - 01.2021
Property Manager
Zephen Properties
01.2018 - 01.2019
Cleaner/Waitress/Kitchen Hand
Crug Glas Country House
07.2016 - 07.2018
90 Credit Diploma - Business Management
Pembrokeshire College
GCSE -
Ysgol Bro Gwaun
Junior Certificate -
ST Declans Community College
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