Ciara Heneghan
Knock
Summary
Adept at process optimization and stakeholder collaboration, I spearheaded SOP integration at CMS Distribution, enhancing team empowerment and operational efficiency. My tenure at Shopify Inc. refined my project management and communication skills, significantly improving onboarding experiences. With a knack for LMS administration and a proven track record in employee development, I drive impactful change, ensuring alignment with strategic goals.
Overview
8
8
years of professional experience
Work History
Program Operations Coordinator
CMS Distribution
Kiltimagh
09.2024 - Current
- Spearheaded the design and delivery of development programs tailored to address evolving organizational challenges, leveraging IT systems, web-based applications, and modern automation technologies.
- Implemented and aligned standard operating procedures (SOPs) to ensure consistent practices across the finance department, enhancing operational efficiency and departmental cohesion.
- Oversaw structured onboarding processes to reinforce team alignment and accelerate new hire integration.
- Designed and executed growth programs that empowered team members through improved structural integration, fostering skill mastery and professional development.
- Conducted needs assessments using surveys, focus groups, and stakeholder meetings to identify root causes and deliver targeted training strategies.
- Independently managed the lifecycle of training and development programs, from conception to successful implementation, ensuring alignment with department and business objectives.
- Partnered with SMEs to introduce competency-based assessments and e-learning solutions, driving continuous improvement in knowledge transfer and retention.
- Enhanced team cohesion and empowerment by integrating innovative communication systems and supporting cross-departmental alignment initiatives.
Program Operations and Experience Specialist
Shopify Inc
11.2021 - 08.2024
- Accelerated leadership and technical talent development through comprehensive onboarding programs, managing end-to-end processes for junior to executive roles. Oversaw enrollment, calendar coordination, payroll integration across multiple countries, and ensured timely equipment delivery, reducing time-to-impact for new hires.
- Designed and managed the onboarding enrollment system, seamlessly integrating with Workday and utilizing advanced formulas to streamline data aggregation for efficiency and accuracy.
- Solely managed the Learning Management System (LMS), overseeing user access, training tracks, and compliance audits to maintain organizational standards.
- Played a pivotal role in fostering talent growth by crafting development pathways aligned with Shopify’s dynamic and fast-paced environment, setting employees on a trajectory for success.
- Partnered with leadership to implement innovative training strategies blending e-learning and diverse learning approaches for long-term organizational impact.
- Conducted vendor assessments, negotiated contracts, and managed relationships to ensure high-quality learning solutions while maximizing value from allocated budgets.
- Championed organizational communication systems, collaborating with global teams to ensure consistent training practices across all sites and facilitating cross-departmental alignment.
- Leveraged AI tools and automation to enhance knowledge retention and support continuous improvement within learning initiatives.
Support Advisor
Shopify Inc
05.2021 - 11.2021
- Frontline ambassador of merchant success commitment, providing prompt and personalized assistance to address technical issues and offer strategic guidance
- Utilized deep platform knowledge to help merchants optimize their businesses, ensuring success in the competitive e-commerce landscape.
EMEA Learning & Development Coordinator & Onboarding Operations Specialist
Accenture onsite with Facebook
Grand Canal Dock, Dublin 2
01.2019 - 06.2020
- Designed and implemented development programs to address organizational needs, focusing on sustainability and blended learning approaches across EMEA sites.
- Managed new hire orientation programs, including curriculum development and employee performance assessments, to ensure seamless onboarding and alignment with organizational goals.
- Coordinated training priorities and materials, leveraging research on emerging learning technologies to enhance program delivery and engagement.
- Aligned development initiatives with individual growth goals, providing coaching to employees and managers to drive professional development while ensuring compliance with organizational standards.
- Solely managed the Learning Management System (LMS), overseeing training delivery, compliance tracking, and performance reporting to optimize learning outcomes and contribute to improved organizational performance.
- Played a pivotal role in accelerating leadership skills development through targeted initiatives, conferences, and mentorship programs.
- Assisted department managers in analyzing data to interpret results and develop strategies addressing skill gaps and growth opportunities.
- Managed the "Train the Trainer" program, certifying trainers and delivering annual refreshers to maintain high training standards.
- Facilitated alignment between business strategies and cultural transformation efforts, fostering a cohesive and productive organizational culture.
Recruitment Consultant
IT Search
Fitzwilliam Sq E, Dublin 2
09.2017 - 01.2019
- Co-developed the business side of recruiting from scratch, screening and shortlisting candidates for roles
- Worked closely with client's recruiters to prepare candidates for interviews
- Sourced top IT talent from various databases, including LinkedIn Recruiter, and designed effective boolean strings to filter candidates based on job requirements.
Software Developer Intern
Netwatch System
Cúram House, Athy Road, Carlow Town
03.2017 - 09.2017
Education
Bachelor of Science in Computer Games Development -
Institute of Technology, Carlow
01.2017
Level 5 Diploma in Games and Apps Development -
Carlow Institute of Further Education
01.2014
Skills
- Operational Excellence
- Onboarding and Training
- Learning Management Systems
- Data Aggregation and Analysis
- Stakeholder Management
- Recruitment and Talent Sourcing
- Program and Project Coordination
- Curriculum Development
- Employment Recordkeeping
- Organizational Development
- Information Protection
- Report Preparation
References
References available upon request.
Timeline
Program Operations Coordinator
CMS Distribution
09.2024 - Current
Program Operations and Experience Specialist
Shopify Inc
11.2021 - 08.2024
Support Advisor
Shopify Inc
05.2021 - 11.2021
EMEA Learning & Development Coordinator & Onboarding Operations Specialist
Accenture onsite with Facebook
01.2019 - 06.2020
Recruitment Consultant
IT Search
09.2017 - 01.2019
Software Developer Intern
Netwatch System
03.2017 - 09.2017
Bachelor of Science in Computer Games Development -
Institute of Technology, Carlow
Level 5 Diploma in Games and Apps Development -
Carlow Institute of Further Education
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