Ciara Heneghan
Knock
Summary
Results-oriented professional with over 3.5 years of experience in program operations, onboarding, and learning and development, particularly within high-growth environments. As a Program Operations and Experience Specialist at Shopify, I've successfully overseen end-to-end onboarding for various roles, integrating advanced formulas for efficient data management and acting as the sole custodian of the Learning Management System (LMS).
Overview
7
7
years of professional experience
Work History
Program Operations and Experience Specialist
Shopify Inc
11.2021 - Current
- Oversee end-to-end onboarding, from enrollment to calendar coordination, for junior to executive levels and technical roles, ensuring a seamless transition within a two-week timeframe
- Designed and manage the enrollment process, integrating it with Workday and utilizing advanced formulas for efficient data aggregation
- Sole custodian of the Learning Management System (LMS), handling access, training tracks, and auditing for compliance
- Play a critical role in setting talent on a strong path for growth within Shopify's dynamic environment.
Support Advisor
Shopify Inc
05.2021 - 11.2021
- Frontline ambassador of merchant success commitment, providing prompt and personalized assistance to address technical issues and offer strategic guidance
- Utilized deep platform knowledge to help merchants optimize their businesses, ensuring success in the competitive e-commerce landscape.
EMEA Learning & Development Coordinator & Onboarding Operations Specialist
Accenture
Grand Canal Dock, Dublin 2
01.2019 - 06.2020
- Managed new hire orientation, curriculum development, and employee performance assessment
- Coordinated training priorities, materials, and researched learning tech
- Aligned development programs with personal growth goals, provided coaching, ensured compliance, and managed the learning management system, contributing to improved organizational performance across EMEA sites.
Recruitment Consultant
IT Search
Fitzwilliam Sq E, Dublin 2
09.2017 - 01.2019
- Co-developed the business side of recruiting from scratch, screening and shortlisting candidates for roles
- Worked closely with client's recruiters to prepare candidates for interviews
- Sourced top IT talent from various databases, including LinkedIn Recruiter, and designed effective boolean strings to filter candidates based on job requirements.
Software Developer Intern
Netwatch System
Cúram House, Athy Road, Carlow Town
03.2017 - 09.2017
Education
Bachelor of Science in Computer Games Development -
Institute of Technology, Carlow
01.2017
Level 5 Diploma in Games and Apps Development -
Carlow Institute of Further Education
01.2014
Skills
- Onboarding and Training
- Learning Management Systems
- Data Aggregation and Analysis
- Recruitment and Talent Sourcing
- Technical Support
- Customer Success in E-commerce
- Program and Project Coordination
- Curriculum Development
- Policy Understanding
- Employment Recordkeeping
- Organizational Development
- Data Analysis
- Information Protection
- Recruitment
- New Hire Onboarding
- Report Preparation
- Candidate Sourcing
References
References available upon request.
Timeline
Program Operations and Experience Specialist
Shopify Inc
11.2021 - Current
Support Advisor
Shopify Inc
05.2021 - 11.2021
EMEA Learning & Development Coordinator & Onboarding Operations Specialist
Accenture
01.2019 - 06.2020
Recruitment Consultant
IT Search
09.2017 - 01.2019
Software Developer Intern
Netwatch System
03.2017 - 09.2017
Bachelor of Science in Computer Games Development -
Institute of Technology, Carlow
Level 5 Diploma in Games and Apps Development -
Carlow Institute of Further Education
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