Ciara Hearns
Summary
Accomplished professional with strong analytical and problem-solving skills, complemented by project management and communication abilities. Skilled in optimising processes and facilitating team collaboration. Focused on driving operational excellence and delivering impactful results for organisation. Knowledgeable about teamwork, communication, and adaptability, with focus on delivering results and driving improvements. Plans proactively to achieve agreed requirements within strict timeframes. Adaptable and flexible to meet changing task demands.
Organised and dependable personality with years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
14
14
years of professional experience
17
17
years of post-secondary education
Work history
Operations Specialist
AIB
02.2025 - Current
- Establish accounts for finance and leasing operations.
- Review documentation for necessary signatures.
- Interpret complex deals to ensure clarity.
- Engage with representatives to facilitate negotiations.
- Monitor mailbox for critical communications.
- Liaise with internal staff regarding ongoing deals.
Business Analyst
AIB
05.2024 - 02.2025
- Streamlined business operations by analysing and implementing process improvements.
- Enhanced company performance through meticulous data analysis.
- Managed client relationships by effectively addressing needs.
- Engaged with stakeholders to gain insights into daily tasks and procedures.
Payment Specialist
AIB
05.2023 - 05.2024
- Reviewed payment transfers to ensure accuracy and reduce errors.
- Liaised with branch to resolve discrepancies in international payments.
- Obtained required information to facilitate seamless transaction processes.
- Trained newcomers on procedures for urgent payment transfers.
Card Services Administrator
AIB
07.2021 - 04.2023
- Generated direct debit reports and conducted quality checks on all account transactions.
- Coordinated email correspondence and maintained communication with stakeholders.
- Reviewed documentation to ensure compliance and accuracy of information.
- Executed personal credit card setups and managed account maintenance tasks.
- Trained newcomers to enhance team efficiency and knowledge.
- Assisted with fraud mailbox, cancelling direct debits and responding to inquiries.
- Compiled weekly progress reports and reviewed scanned payments from branches.
Travel sales consultant
Caminoways.com
08.2017 - 03.2020
- Managed email correspondence and conducted outbound/inbound calls to ensure prompt communication.
- Processed data and prepared accurate quotations for client review.
- Organised and managed client appointments to enhance service delivery.
- Coordinated webinars and travel shows to promote products and services.
Field Representative -Direct Sales
Emerald Group Marketing
01.2017 - 06.2017
- Engaged daily with customers through door-to-door residential sales.
- Outlined information on established charities to potential customers.
- Maintained high standards of service for positive customer experiences.
Support worker
Christine Buckley Centre for Education and Support
05.2015 - 12.2016
- Oversaw client queries to ensure timely responses and resolutions.
- Managed telephone communication for effective client interactions.
- Facilitated client sign-ins to maintain security protocols.
- Assisted in project tasks to support team objectives.
- Maintained files to ensure accurate record-keeping.
Sales Assistant
Tkmaxx Retail outlet
06.2011 - 12.2016
- Maintained store floor to ensure optimal presentation and organisation.
- Delivered customer service at till point, enhancing transaction efficiency.
- Assisted with fitting room maintenance to provide a positive shopping experience.
- Provided service support to address customer inquiries and concerns.
Education
Primary -
St. Thomas’s Primary School
01.1996 - 01.2004
Secondary - Leaving Certificate
Mount Sackville Secondary school
01.2004 - 01.2010
Fetac level 5 - Social Studies
Coláiste Dhúlaigh
01.2010 - 01.2011
Btec HND Level 6 - Social Care Practice
Coláiste Dhúlaigh
01.2011 - 01.2013
Diploma of Higher Education - Event Management
Fitzwilliam Institute
/2024 - /2024
Skills
- Microsoft Outlook and Word
- Team building coordination
- Excel proficiency
- TSYS banking system expertise
- Zendesk CRM management
- Staff training coordination
- Process improvement strategies
- Event planning
- Administrative support
- Project coordination
- Training and Development
Affiliations
- Event planning
- Painting
- Writing
- Travel
- Dancing
Timeline
Operations Specialist
AIB
02.2025 - Current
Business Analyst
AIB
05.2024 - 02.2025
Payment Specialist
AIB
05.2023 - 05.2024
Card Services Administrator
AIB
07.2021 - 04.2023
Travel sales consultant
Caminoways.com
08.2017 - 03.2020
Field Representative -Direct Sales
Emerald Group Marketing
01.2017 - 06.2017
Support worker
Christine Buckley Centre for Education and Support
05.2015 - 12.2016
Sales Assistant
Tkmaxx Retail outlet
06.2011 - 12.2016
Btec HND Level 6 - Social Care Practice
Coláiste Dhúlaigh
01.2011 - 01.2013
Fetac level 5 - Social Studies
Coláiste Dhúlaigh
01.2010 - 01.2011
Secondary - Leaving Certificate
Mount Sackville Secondary school
01.2004 - 01.2010
Primary -
St. Thomas’s Primary School
01.1996 - 01.2004
Diploma of Higher Education - Event Management
Fitzwilliam Institute
/2024 - /2024
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