Ciara Goggins
Ballyvolane,Cork
Summary
A personable, driven and hard-working individual with excellent communication skills. A quick learner with the ability to multitask and meet demanding deadlines whilst maintaining high standards. A competent team player with a positive and professional attitude and a passion for helping people.
Overview
11
11
years of professional experience
Work History
Bed Management Clerical Office Grade III
Mercy University Hospital
Cork, Ireland
04.2023 - Current
- General administration duties such as data entry, filing, typing, photocopying, printing, answering the phone and taking minutes
- Waiting list management, diary management, scheduling, and booking theaters.
- Updating and maintaining patient records, inputting patient referrals and information onto IPMS
- NTPF lead and point of contact for Waiting List Validations.
- Managing the insourcing endoscopy weekend lists, working alongside the BMU Validation Clinical Nurse Manager, Alliance Medical, and the National Treatment Purchase Fund (NTPF).
- Creating daily and monthly reports
- Supporting the Grade 4 and Grade supervisors with team management, team training and scheduled care meetings
- Covering the Grade 4 and Grade 5 supervisors annual leave and parental leave
Customer Service Advisor
Permanent TSB
Cork City, Ireland
09.2022 - 03.2023
- Being the first point of contact for customers in the branch and maintaining a professional corporate customer engagement service daily
- Assisting customers with transactions and resolving general queries, and enquiries of financial products and services
- Carrying out general administrative duties including managing the branch email, updating, and maintaining customer records and managing all appointments
- Responsible for compliance of AML procedures and confidentiality always
- Carrying out financial transactions, balancing and clearing of cheques
Bar Staff/Social Media Manager
Fordes Bar
Cork City, Ireland
07.2021 - 09.2022
- Creating a friendly and welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability
- Greeting customers by name, remembering drink selections and special requests to provide attentive, personalized service
- Changing beer kegs safely and efficiently, consistently following health and hygiene guidelines
- Following safe serving requirements, monitoring guest behavior, and discontinuing service to inebriated customers
- Promoting and marketing the business through social media e.g., Instagram, TikTok and Facebook
- Designed marketing materials for all events
- Performing opening and closing procedures including balancing tills
Market Visual Merchandiser
Oasis
Cork City, Ireland
03.2018 - 05.2020
- Providing functional excellence throughout the merchandising process for assigned retail stores throughout Ireland and the U.K
- (Oasis, Debenhams, Shaws Department Store, Brown Thomas, John Lewis)
- Compiling sales and performance reports and developing sales strategies according to company style guides
- Identifying future talent and implementing training programmes to develop the skills in store to ensure continued internal growth of the organisation
- Planning and implementing all campaigns, season kick-offs, and activities in tandem with the marketing department
- Ensuring clear communication and feedback are maintained between store and field to deliver a strong brand image
- (Daily floor walks, team briefings, store visits, SWOT analysis)
- Supporting the brand and driving all company initiatives at store openings, refits, and monthly Stylefile throughout the U.K and Ireland
- Conducting competitive analysis on rival brands to maintain an up-to-date sales
Visual Merchandiser
H&M
Cork City, Ireland
03.2016 - 03.2018
- Organising the effective and efficient utilization of store space
- Working with store management & the visual team to achieve commercial goals
- Involved in rearranging, remerchandising & replenishing new stock as it arrives
- Coordinating store displays in line with brand guidelines and strategy
- Delivering weekly floor moves, window installations, and mannequin styling
- Providing impeccable customer service and increasing customer loyalty, ensuring a high rate of repeat customers
Team Coach
Next
Cork, Ireland
06.2014 - 03.2016
- Customer Service
- Leading the daily morning department briefs
- Cash handling
- Organising and implementing the induction and training of new staff members
- Mentoring new starters
Education
QQI Level 5 Modules - Marketing with Advertising and PR, Digital Marketing, Advertising, Communications, Web Authoring, Marketing Practice, Social Studies
Cork College of Commerce
Cork City, Cork05.2021
Higher Level Junior and Leaving Certificate -
St. Aidan’s Community College
Cork, Cork06.2012
Skills
- Microsoft Office Excel
- Microsoft Office Word
- Microsoft Office Outlook
- Microsoft Office Powerpoint
- Canva
- IPMS
- TPRO
- PAMS
- Mail Metrics
References
Available upon request
Timeline
Bed Management Clerical Office Grade III
Mercy University Hospital
04.2023 - Current
Customer Service Advisor
Permanent TSB
09.2022 - 03.2023
Bar Staff/Social Media Manager
Fordes Bar
07.2021 - 09.2022
Market Visual Merchandiser
Oasis
03.2018 - 05.2020
Visual Merchandiser
H&M
03.2016 - 03.2018
Team Coach
Next
06.2014 - 03.2016
QQI Level 5 Modules - Marketing with Advertising and PR, Digital Marketing, Advertising, Communications, Web Authoring, Marketing Practice, Social Studies
Cork College of Commerce
Higher Level Junior and Leaving Certificate -
St. Aidan’s Community College