Ciara Dunne

Managed the overall daily operation of the restaurant, ensuring smooth and efficient service

Prepared monthly budgets and monitored financial performance to ensure alignment with targets

Managed restaurant accounts, including preparing VAT documentation for bi-monthly and annual returns ( Sage accounts)

Processed weekly staff payroll and maintained accurate wage records ( Sage 50)

Recruited, interviewed, hired, and onboarded new employees

Trained and developed front-of-house and back-of-house staff to maintain high service standards

Created and managed weekly staff rosters to align staffing with business demands and control labour costs

Conducted regular stock takes and monitored inventory levels to minimise stock losses

Ensured full compliance with HACCP food safety standards and maintained accurate food safety documentation

Aided daily office and customer service operations to deliver exceptional service.

Facilitated guest bookings and reservation requests to optimise seating arrangements.

Oversaw email communications with guests and suppliers to ensure timely responses.

Issued and processed invoices for accounts on file to ensure timely payment.

• Served as the initial point of contact for guests, providing warm greetings and helpful assistance upon arrival.
• Enhanced customer satisfaction by efficiently managing all front desk enquiries.
• Maintained an organised reception area for a professional business environment.
• Handled appointment scheduling to ensure smooth daily operations.
• Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
• Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
• Assisted with administrative tasks, improving overall functionality of the office.
• Completed data entry tasks whilst adhering to strict deadlines.