Ciara Duffy
Epsom,UK
Summary
Highly organised professional with expertise in business management, event organising, and administration. Demonstrates advanced computer literacy, proficiency in CRM systems, and exceptional problem-solving abilities. Skilled in fostering strong interpersonal relationships through excellent communication and people skills. Adept at streamlining processes to enhance efficiency and achieve organisational goals.
Overview
23
23
years of professional experience
Work History
Mortgage Broker
Absolutely Mortgages
07.2007 - Current
- Running a successful FCA regulated Mortgage Brokerage for 18 years.
- Maintaining long-standing relationships with Clients and Stakeholders.
- Effective navigation and utilisation of lenders online portals.
- Management and maintenance of the firm's CRM system.
- Attracting new business via online presence and marketing.
- Providing expert advice and clear explanation of products and services.
- Strong organisational and time management skills.
- Working under pressure to meet tight deadlines.
- Budgeting, forecasting and reporting.
- Managing the firms' compliance and GDPR function.
- General office management, ensuring smooth daily operations.
Volunteer Salesforce Administrator
Trailblazers Mentoring
03.2024 - 07.2024
- Non-profit work placement as a Salesforce Administrator.
- Created record types and page layouts to improve user experience.
- Created reports and dashboards.
- Cleaned and removed duplicated data, ensuring data integrity.
- Collaborated with internal staff to troubleshoot and optimize processes.
- Developed training guides and demos for internal users.
- Automated record archiving via a custom flow.
- Updated an external Visualforce site.
Salesforce Administrator Course and Implementation Project
Supermum's
09.2023 - 03.2024
- Engaged in a comprehensive training programme that included a hands-on work placement with a non-profit organisation, Trailblazers Mentoring.
- Successfully achieved Salesforce Administrator Certification and reached Ranger status on Trailhead.
- Completed various Superbadges to strengthen technical expertise. https://www.salesforce.com/trailblazer/ciaraduffy
Marketing Manager
AECOM
06.2004 - 07.2007
- Provided effective and efficient marketing services and communication support to the business.
- Managed corporate marketing and communications.
- Oversaw branding and corporate identity.
- Represented the company at internal and external events.
- Managed third party supplier relationships for marketing materials and campaigns.
Marketing & Events Officer
University of London Careers Service
08.2002 - 06.2004
- Organised national recruitment & study fairs to generate income for the University of London Careers Service.
- Managed all aspects of event planning, execution and follow-up.
- Ran direct mail campaigns to exhibitors, students, colleges, and recruiters.
- Oversaw external service providers.
- Organised seminars and workshops to enhance event value.
Education
BA (Hons) - Marketing
Solent University
SouthamptonCertificate in Mortgage Advice & Practice -
London Institute of Banking and Finance
Certified Salesforce Administrator -
Salesforce
09.2023 - 03.2024
Skills
- Business management
- Event organising
- Administration skills
- Computer literacy
- Highly organised
- Problem solving
- People skills
- Excellent communicator
- CRM systems
- Project coordination
Affiliations
- Keeping fit
- Cooking
- Theatre
- Reading
- Travelling
- Adventures with family and friends
References
References available upon request.
Timeline
Volunteer Salesforce Administrator
Trailblazers Mentoring
03.2024 - 07.2024
Certified Salesforce Administrator -
Salesforce
09.2023 - 03.2024
Salesforce Administrator Course and Implementation Project
Supermum's
09.2023 - 03.2024
Mortgage Broker
Absolutely Mortgages
07.2007 - Current
Marketing Manager
AECOM
06.2004 - 07.2007
Marketing & Events Officer
University of London Careers Service
08.2002 - 06.2004
BA (Hons) - Marketing
Solent University
Certificate in Mortgage Advice & Practice -
London Institute of Banking and Finance
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