Ciara Doherty
Bettystown
Summary
Skilled in compassionate client care and documentation, I excel in fostering social development and integration. At Scoil Oilibheir Naofa, I adapted instruction methods to enhance learning for special needs students, demonstrating a commitment to health and dignity. My expertise ensures high-quality personal care support, underpinned by a proven track record of delivering exceptional service across diverse roles.
Overview
25
25
years of professional experience
Work History
Special Needs Assistant
Scoil Oilibheir Naofa
Bettystown
11.2023 - 07.2024
- Provided one-on-one and group support for students with special needs.
- Adapted instruction methods and materials to meet the individualised needs of students.
- Instructed small groups or individual students in academic areas such as reading, writing, math, science, social studies.
- Provided assistance to children during lunchtime activities
- Maintained confidentiality of all information related to the student's educational records.
- Maintained focused, inclusive and supportive learning environments.
- Prepared visual aids, equipment and classroom displays to foster learning.
- Kept students safe in classroom and outside environments.
Post Office Clerk
Gemma Greene, Postmistress
Laytown
09.2010 - 03.2020
- Processed and distributed incoming mail in accordance with established procedures.
- Sorted and prepared outgoing mail for delivery to post office boxes, street addresses, or international destinations.
- Maintained up-to-date knowledge about local resources that can benefit clients.
- Processed social welfare payments, bill pay, banking, and all other services An Post provides.
- Delivered a high level of customer service.
- Ensured all administrative duties were carried out to a high standard.
Customer Service Agent
Aviance
Dublin Airport
09.1999 - 09.2010
- Greeted passengers and provided information about departure and arrival times.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Resolved customer complaints in a timely manner.
- Communicated effectively with other departments to ensure the best customer experience possible.
- Performed check-in procedures for both domestic and international flights.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
Education
Applied Social Studies With Psychology
Drogheda Institute of Further Education
Drogheda, Co Louth05-2024
Social Work
Trinity College Dublin
DublinSkills
- Personal Care Support
- Hands-On Help
- Social development and integration
- Documentation
- Physical assistance
- Health and dignity assurance
- Compassionate client care
Affiliations
- Gym
- Reading
- Walking
References
References available upon request.
Timeline
Special Needs Assistant
Scoil Oilibheir Naofa
11.2023 - 07.2024
Post Office Clerk
Gemma Greene, Postmistress
09.2010 - 03.2020
Customer Service Agent
Aviance
09.1999 - 09.2010
Applied Social Studies With Psychology
Drogheda Institute of Further Education
Social Work
Trinity College Dublin
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