Ciara Dennehy
Cork
Summary
Resourceful worker offering history of success coordinating and monitoring operations across various departments. Dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
7
7
years of professional experience
Work History
Assistant Manager and Personal Trainer
Maxlife Fitness Cork
10.2021 - Current
- Training clients 1:1 daily
- Ensured accurate record-keeping with diligent data entry and database management for vital client information.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Leading, instructing, and motivating groups of individuals in fitness classes
- Keyholder, in charge of opening and closing the gym
- Making and publishing of staff rosters
- Working with customer database systems and MS Office daily.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coordinated with vendors to ensure timely delivery of products/equipment and resolve any supply chain issues.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit report to assess company efficiency.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the gym.
- Successfully managed budgets and allocated resources to maximize growth and profitability.
- Managed social media marketing efforts, driving increased brand awareness within the communities
- Completed regular inventory counts to verify stock levels and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Administrative Assistant
Dennehy' Health and Fitness
06.2021 - 09.2021
- Greeting clients and ensuring all visits are tracked accordingly
- Ensuring all paperwork is completed correctly and filed
- Working with Microsoft office and customer management software
- Opening/closing the gym.
- Streamlined front of house operations for increased efficiency and optimal guest experience.
- Trained new employees on front of house policies, procedures, and best practices to ensure consistent service quality.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
Team Member
KFC Douglas
06.2019 - 06.2021
- Following Standard Operational Procedures
- Consistently reached daily sales targets (60% upselling) and regularly received written recognition from management for excellent customer service skills, patience, and team leader attitude during busy times
- Controlling of Quality Production Management system daily to ensure all products are served to always meet company standards
- Trained new employees throughout time working here
- Managed large deliveries and organized stockroom in a timely manner, tracked incoming stock and carried out a stock count regularly.
Care Assistant
O'Connell Court
11.2017 - 04.2018
- Maintained records of client care, condition, progress, or problems to be reported, and discussed observations with the supervisor or case manager
- Established trusting relationships with residents as well as family and friends of residents
- Provided residents with assistance during daily tasks.
- Confirmed appointments, communicated with clients, and updated client records.
Office Assistant
Togher Community Centre
06.2017 - 10.2017
- Maintained and updated office records, both digital and physical.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Honours Bachelor of Science - Social Science
University College Cork
Cork, CO10.2021
EQF Level 4 - Personal Training
Image Fitness Ireland
10.2022
EQF Level 4 Personal Trainer/Group Instructor -
Image Fitness Ireland
10.2022
QQI Level 5 - Applied Social Science
Coláiste Stiofáin Naofa
05.2018
Leaving Certificate -
Mount Mercy College
01.2017
Skills
- Operations Management
- Customer Relationship Management (CRM)
- Sales Reporting
- Strategic Planning
- Staff Supervision
- Financial Management
- Employee Scheduling
- MS Office
References
Available on request
Timeline
Assistant Manager and Personal Trainer
Maxlife Fitness Cork
10.2021 - Current
Administrative Assistant
Dennehy' Health and Fitness
06.2021 - 09.2021
Team Member
KFC Douglas
06.2019 - 06.2021
Care Assistant
O'Connell Court
11.2017 - 04.2018
Office Assistant
Togher Community Centre
06.2017 - 10.2017
Honours Bachelor of Science - Social Science
University College Cork
EQF Level 4 - Personal Training
Image Fitness Ireland
EQF Level 4 Personal Trainer/Group Instructor -
Image Fitness Ireland
QQI Level 5 - Applied Social Science
Coláiste Stiofáin Naofa
Leaving Certificate -
Mount Mercy College
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