Ciara Crotty
Cork
Summary
Highly reliable professional with over seven years of continuous experience in customer service, retail, and fast-paced team environments. Proven communication, leadership, and interpersonal skills developed through a trusted Crew Trainer role and hands-on floor management. Passionate about delivering excellent customer care, motivating teams, and maintaining high operational standards in busy environments.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Crew Trainer
McDonalds (Aarval Ltd.)
Limerick & Cork
2019.06 - 2026.05
- Trained and supported new staff members in fastpaced environments.
- Delivered high standards of customer service while managing multiple tasks under pressure.
- Assisted management with staff coordination and maintaining efficient daily operations.
- Developed leadership, teamwork, and conflict-resolution skills.
Deli Assistant (Summer Role)
O' Briens Service Station Bandon Rd.
Cork
2025.05 - 2025.09
- Prepared food and maintained high hygiene and customer service standards.
- Worked efficiently in a busy customer-facing environment.
- Resolved customer queries or complaints in a professional manner, maintaining positive relationships.
- Maintained strict adherence to HACCP, and food safety regarding food handling and preparation.
- Adhered to food handling and sanitation procedures.
Sales Assistant (Summer Role)
Dunnes Stores Ballincollig
Cork
2023.05 - 2023.06
- Assisted customers with queries and maintained excellent customer service standards.
- Worked effectively as part of a team during busy trading periods.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
Sales Assistant
Costcutters Rosewood
Ballincollig
2018.05 - 2019.05
- Delivering friendly, attentive service while managing customer complaints and de-escalating tense situations.
- Working alongside colleagues during peak hours to keep queues moving and meet daily store targets.
- Processing cash and card transactions, handling refunds, and operating tills with high accuracy.
Education
BSc Applied Science - Applied Psychology
Technological University of the Shannon
Limerick 2022.09 - 2026.05
QQI Level 5 - Social Studies
Limerick College of Further Education
Limerick 2021.09 - 2022.05
Skills
- Cash Handling
- Staff Training
- Leadership
- Customer Care
- Teamwork
Timeline
Deli Assistant (Summer Role)
O' Briens Service Station Bandon Rd.
2025.05 - 2025.09
Sales Assistant (Summer Role)
Dunnes Stores Ballincollig
2023.05 - 2023.06
BSc Applied Science - Applied Psychology
Technological University of the Shannon
2022.09 - 2026.05
QQI Level 5 - Social Studies
Limerick College of Further Education
2021.09 - 2022.05
Crew Trainer
McDonalds (Aarval Ltd.)
2019.06 - 2026.05
Sales Assistant
Costcutters Rosewood
2018.05 - 2019.05