Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Experience
Timeline
Generic

Cian O'Mahnoy

Cobh, Co.Cork

Summary

Motivational leader and an organized problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement, performance and success / profit. I like to consider myself an experienced Manager successful at adapting to changing conditions and efficiently learning new processes. Performance-driven and responsible leader passionate about driving growth and improvements across the board. Brings a positive upbeat & disciplined approach to in-store operations management. I posses great adaptive skills to succeed in any work environment or working sector. Work great in a team or individual environment / tasks.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager/Floor Manager

Centra
Little Island
02.2023 - 12.2023
  • Managed a team of 25+.
  • Multi award winning store.
  • Multi million euro annual turnover.
  • LIBA Awards 2023: retail store of the year & family business of the year 2023.
  • Oversaw aspects of maintenance & servicing, inventory. daily activity management, EPOS system, ordering etc.
  • Handled rostering for store shifts to achieve adequate staffing.
  • Handling cash.
  • Balancing safes.
  • Manually counting tills
  • Made till floats.
  • Using & Analyzing reports to identify flaws to improve profit and quality, preventing loss waste and damaged goods.
  • overseeing training of all staff and other management personnel.
  • maintaining very high and strict cleanliness standards in all areas of the work place including seating area, shop floor, forecourt, offices, deli areas, bathrooms, checkouts, staff work areas etc.
  • Enforcing health & safety in all areas of store including forecourt and flammable liquids/fuel.
  • Ordering for approx 90% of entire store stock & departments
  • Creating and/or adhering to Margrave planograms.
  • keep back stock levels sufficient to fulfill store needs as well as to avoid any stock loos due to mis-ordering by staff.
  • dealing and negotiating deals with representatives from other companies to maximise profits, standards and keep up to date on all trends.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Coached and developed store associates through formal and informal interactions.
  • Completed thorough opening, closing and shift change function & handovers to maintain operational standards each day.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Updated and maintained store signage and displays.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.

Assistant Store Manager

Spar Ireland
Cobh
10.2022 - 02.2023
  • Managed a team of 25+
  • Worked alongside store manager under direct instruction from the operations manager/owner.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Sole responsibility for the running, standards and success of the off-license.
  • Raised store standards.
  • ensuring growth and success of store throw set goals.
  • Ordering stock for all departments to ensure efficient stock levels.
  • liaise with deli to raise profit's, stock levels and overall performance.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Trainee Manager

Garveys SuperValu
Cobh
12.2021 - 10.2022
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Managed team of approx 65 employees and improved individual efficiency by implementing performance metrics and incentives.
  • Oversaw day to day tasks and delegated efficiently to appropriate staff to ensure time effectiveness and maximise sales and store presentation at all times.
  • Met with customers to discuss options for selection of products and services.
  • Achieved sales goals and business objectives by motivating staff and promoting a fun and healthy working environment.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Drove sales through development of successful promotional strategies and product placement.
  • Developed creative merchandising displays to achieve optimum visibility on key products.
  • Responsible for the closing of store.
  • responsible for the running of store when higher management are not rostered to work.
  • Driving and motivating staff in all departments the perform in the highest of standards.
  • Recommended merchandise to customers based on needs and preferences.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Educated customers on product and service offerings.
  • Working under high pressure to maintain and exceed store standards by instructing staff to sections and delegate appropriate tasks and all to be performed in timely manner to the highest standard.
  • Promoting the effect of professionalism, health & Safety and cleanliness with all store departments on a daily basis to drive sales and loyalty from customers.
  • Handled delegated tasks.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Organizing and cleaning of all departments often including delegating to staff to ensure safety and high quality cleanliness and to ensure customers that only the best of products, fresh foods, fish, meat, deserts etc are all of highest standard from start to finish
  • Generated brand awareness and positive product impressions to increase sales.

Food and Beverage Associate

Radisson Blu Hotel & Spa little Island
Cork
09.2021 - 12.2021
  • Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
  • Assembled and served meals according to specific guest requirements.
  • Maintained dining and food service areas to maximize safety and cleanliness.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at glory machine.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Maintained presence throughout meals to assist guests with additional food and beverage requests.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Set tables for upcoming meals by following food service guidelines.
  • Collaborated with personnel to conduct menu planning and create serving arrangements.
  • Reported food, equipment and liquor shortages to designated personnel.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Refilled condiments, napkins and server workstations.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
  • Collected and organized daily till totals and tips.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Recommended food and drinks to Customers based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Poured wine, beer and cocktails for Customers.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Completed regular bar inventories and daily requisition sheets.
  • Responsible for the daily set up of the bar and bar areas.
  • Responsible for the closing, cleaning, till procedures and re-stock for the bar at late hours in preparation for the next days work.
  • Unloaded food and supplies from delivery trucks to appropriate storage locations.
  • Acquired new skills to support team and further accommodate customer needs.
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Finished orders with cutlery, napkins and condiments.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.

Salesman

Harvey Norman
Little Island, Cork
04.2021 - 09.2021
  • Dealing with customers in a professional manner, warm welcoming and always giving the highest level of customer service.
  • Made it my duty to to close any sale negotiation possible or the a future sale.
  • Educated customers on product features and technical details to highlight benefits.
  • Carried out all transaction of customers details, orders and inovices using a POS system desktop.
  • Negotiated prices and set up invoices to finalize sales agreements.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Calculated production, delivery and installation costs to provide customers with accurate quotes.
  • Liaised with other departments/vendors to coordinate delivery schedules and promote customer satisfaction.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Monitored customer order process and addressed customer issues.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Demonstrated product features to align with customer needs.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Highlighted target products with eye-catching signs, displays and shelf positions.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Negotiated and closed deals with minimal oversight.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Answered incoming telephone calls to provide store, products and services information.

Store Assistant

Eurospar Cobh
Cobh Co.Cork
10.2020 - 04.2021
  • Prepared store stock and cleaning prior to opening and closing times.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers and offered assistance with browsing and purchasing needs.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Calculated pricing, applied discounts and collected payment to process transactions.
  • Brought customer issues to immediate attention of supervisor to achieve quick resolutions.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Used pallet jacks to move items to and from warehouse locations.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Recognized defective material and reported issues to management.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.

Accommodation Assistant

Fota Island Hotel & Resort
Fota Island Co.Cork
04.2019 - 10.2020
  • Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
  • Removed all trash from rooms and replaced liners to wastebaskets.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
  • Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Replenished guest supplies and amenities.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
  • Reported guest issues, safety and maintenance concerns immediately to management.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Delivered special request items such as cribs to guest rooms.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Coached new housekeepers by demonstrating approved cleaning procedures.
  • performed all my duties to a 5 star standard.
  • performed all my duties with the highest level of sanitation and cleanliness especially during the Covid-19 pandemic.

Education

QQI Level - 5 - Sales Advisor Retail Specialist -Retail Management

Cork College of Commerce
Cork City
12.2020

Carrignafoy Community College
Cobh
07.2019

Skills

  • Multitasking
  • Communication
  • MS Office
  • Data management
  • Childcare
  • Work ethic
  • Relationship building
  • Independent working
  • Teamworking
  • Target Driven
  • Customer focused
  • Problem Resolution
  • Team Leadership
  • Managing Operations and Efficiency
  • Team Building
  • Decision Making
  • Good Judgment
  • Customer Service
  • Calm Under Pressure
  • Employee Coaching and Motivation
  • Time Management
  • Task Delegation
  • Verbal and Written Communication
  • Customer Relationship Management
  • Professional and Courteous
  • Negotiation and Conflict Resolution
  • Operations Oversight
  • Employee Motivation
  • Business Leadership
  • Focus and Follow-Through
  • Management Team Building
  • Staff Scheduling
  • Customer Service Management
  • Problem Anticipation and Resolution
  • Training Management
  • Supplier Monitoring
  • Quality Assurance
  • Department Oversight

Accomplishments

  • Winner of an All - Ireland Bronze rowing medal.
  • Certificate in Level 1 juvenile sports leadership.
  • Committe member in Rusbrooke Rowing Club 2018 - 2020.
  • Contributed in dozens of charity events for all charity types.
  • Awarded Bronze Gaisce - the Presidents Award.

Languages

English
First Language
Irish
Advanced
C1
German
Intermediate
B1

Work Experience

CarrignafoyFotaFotaEurosparinvoice'sroisteredGarvey'sGaisceAugust 2016 &aHerlihy'sary 2017 Pets Plus - Ticknock Retail Park Cobh. August 2016 TicknockTicknockTicknock

Timeline

Assistant Store Manager/Floor Manager

Centra
02.2023 - 12.2023

Assistant Store Manager

Spar Ireland
10.2022 - 02.2023

Trainee Manager

Garveys SuperValu
12.2021 - 10.2022

Food and Beverage Associate

Radisson Blu Hotel & Spa little Island
09.2021 - 12.2021

Salesman

Harvey Norman
04.2021 - 09.2021

Store Assistant

Eurospar Cobh
10.2020 - 04.2021

Accommodation Assistant

Fota Island Hotel & Resort
04.2019 - 10.2020

QQI Level - 5 - Sales Advisor Retail Specialist -Retail Management

Cork College of Commerce

Carrignafoy Community College

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Cian O'Mahnoy