Cian O'Callaghan
Wexford
Summary
Seasoned professional in conflict resolution, known for high productivity and efficient task completion. Skilled in negotiation, active listening, and communication, ensuring fair outcomes in complex situations. Excel at empathy, patience, and problem-solving to navigate through disputes and foster mutual understanding.
Overview
3
3
years of professional experience
Work History
Programme Facilitator
Barnardos
Dublin
08.2022 - 09.2024
- Supported learners by providing additional guidance where necessary.
- Created a safe environment for participants to express their opinions without fear of judgement or criticism.
- Delivered courses on internet safety education.
- Encouraged collaborative problem solving through active listening techniques.
General Services Officer
Bunk Campers
Internationally
06.2021 - 09.2024
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized various software and tools to streamline processes and optimize performance.
- Organised payments and reservations through company systems.
Ski Rental Technician
Hervis
Bad Gastein
11.2023 - 04.2024
- Answered customer inquiries regarding product features and benefits.
- Inspected rental equipment for any damage or wear and tear prior to renting out.
- Updated and maintained rental agreement files and documents.
- Oversaw maintenance, appearance and performance of company assets.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Collected money, provided change and recorded transactions on receipts.
Housekeeper
Go Montgenevre
Montgenevre
10.2022 - 04.2023
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Reported any maintenance issues or damage to supervisors immediately.
- Used cleaning chemicals following proper guidelines.
- Communicated with maintenance team on damages to repair.
Education
Diploma - Diploma in Education Studies
Dublin City University
Dublin, Ireland10-2020
Skills
- Facilitation techniques
- Presentation skills
- Time management
- Safety compliance
- Conflict resolution
- Curriculum development
- Customer service
- Team collaboration
Affiliations
- My great interests involve snowboarding, music, art and storytelling.
- I've done two full ski seasons in Europe, and have proven myself very capable in both sports, with a love in particular for off-piste snowboarding adventures.
- I play a traditional Irish instrument (the Uilleann Pipes), and sing regularly in my spare time.
- In regards to storytelling, I am and avid reader and lover of creating stories both real and fantastical (through the window of Dungeons and Dragons) with the people around me
References
References available upon request.
Timeline
Ski Rental Technician
Hervis
11.2023 - 04.2024
Housekeeper
Go Montgenevre
10.2022 - 04.2023
Programme Facilitator
Barnardos
08.2022 - 09.2024
General Services Officer
Bunk Campers
06.2021 - 09.2024
Diploma - Diploma in Education Studies
Dublin City University
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