Cian Murphy
Cork
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
2
2
years of professional experience
Work History
Customer Service Officer
Matchbook
Cork
05.2024 - 07.2024
- Handled escalated customer complaints and disputes in a professional manner, while establishing trustful relationships with customers through effective communication skills.
- Ensured compliance with applicable laws and regulations related to customer service activities and helped develop strategies to improve customer service processes and procedures.
- Provided general administrative support including filing documents, scheduling appointments.
- This was a summer job in order to gain experience in a fast-paced office environment while also learning about the betting market on a deeper and analytical level.
Sports Data Analyst
PFF
Remote
07.2022 - 09.2023
- Analysed footage from American football and soccer games, ranging from different leagues and nations, reviewing some of the biggest games in the world, including the Super Bowl and the World Cup final in 2022.
- Built visualisations that enabled users to quickly interpret results from complex analyses along with Leveraging SQL queries to extract, transform and load data into databases while working under strict time limits and early hours of the morning
- Generated reports and obtained data to develop analytics on key performance and operational metrics. These reports were passed along in order to help writers compose their upcoming articles
Education
Bachelor of Science - Data Analytics
UCC
Cork05-2024
Leaving Certificate -
Midleton CBS
Cork 06-2018
Skills
- Microsoft Office
- Relationship Building
- Interpersonal Communication
- Attention to Detail
- Problem-solving aptitude
- Adobe Creative Suite
- Data Analytics
- Task Prioritization
- Presentation Skills
- Teamwork and Collaboration
- Deadline Management
- Film and Video Production
Languages
English
First Language
French
Upper Intermediate (B2)
B2
Irish
Upper Intermediate (B2)
B2
Affiliations
- Currently a coach at my local club, looking after the under 6 team while also acting as the Clubs Secretary
- Train and play with the local Soccer and GAA teams on a weekly basis.
- Learning about podcast producing and photo editing.
Accomplishments
- Received the Player of the Year and Player's player of the year from my soccer team for the previous season.
- Presented with a special award due to my coaching and work around the GAA club over the last calendar year.
References
References available upon request.
Timeline
Customer Service Officer
Matchbook
05.2024 - 07.2024
Sports Data Analyst
PFF
07.2022 - 09.2023
Bachelor of Science - Data Analytics
UCC
Leaving Certificate -
Midleton CBS
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