Cian Martin
Limerick
Summary
I am a self driven, hard working, motivated employee with aspirations to continually improve myself and a history of meeting company goals and needs. I have a willingness to learn and continue my self development journey. I am client-focused and have a desire to deliver the client the best possible outcome available to them.
Overview
3
3
years of professional experience
Work History
Retail Assistant
Centra
Pallasgreen, Ireland
07.2021 - 09.2023
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Processed payments using cash register, credit card machine and POS system.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Assisted customers with product selection, answered queries and provided advice.
- Operated cash registers efficiently during peak hours of business.
- Managed customer complaints in a professional manner while seeking solutions for resolution.
- Provided excellent customer service by attending to customer needs in a timely manner.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Followed company policies regarding returns, exchanges, refunds and other transactions.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Supervisor
Centra
Pallasgreen, Ireland
09.2023 - Current
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Supervised work of cashiers, training new team members and monitoring performance.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
- Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
- Ensured compliance with all safety regulations, policies and procedures.
- Created reports summarizing sales results, trends in customer buying behavior and other relevant metrics.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained cash levels in registers by routine inspection.
Finance Intern
Eli Lilly
Cork, Ireland
01.2023 - 09.2023
- Assisted in preparing weekly, monthly, quarterly, and annual financial reports.
- Participated in team meetings to discuss new ideas around finance process automation opportunities.
- Shadowed team members to enhance skills and contribute to finance objectives.
- Created purchase orders using SAP accounting software.
- Answered customers complaints and queries via email.
- Attended an internship programme to grow my skills needed during my time at the firm.
- Liaised with members from other teams to ensure the delivery of tasks in a timely manner
Education
Bachelor Of Business Studies - BA in Economics And Finance
University Of Limerick
Limerick, Ireland08-2024
Skills
- Conflict Resolution
- Order Processing
- Complaint Handling
- Customer Assistance
- Complex Problem-Solving
- Team Supervision
- Effective Communication Abilities
- Customer Service
- Time Management
- Documentation and Reporting
- Self Motivation
- Data Evaluation
- Client Relations
- Project Support
- Financial Reporting
- Microsoft Office proficiency
- Use of SAP accounting software
- Shadowing of Colleagues
- Training and Onboarding of new hires
- Public Speaking
Accomplishments
- A key member in the awarding of "Store of the year" to Centra Pallasgreen
- Awarded "Most Improved" by the management team and team members of a local sports team
Affiliations
- A member of local sports clubs throughout my life
- A member of the management team of an inter-county sports team
- A keen interest in books and films
References
References available upon request.
Timeline
Supervisor
Centra
09.2023 - Current
Finance Intern
Eli Lilly
01.2023 - 09.2023
Retail Assistant
Centra
07.2021 - 09.2023
Bachelor Of Business Studies - BA in Economics And Finance
University Of Limerick
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