Cian Lee
Dublin Lucan
Summary
A Flexible, enthusiastic and hardworking individual, who is eager and willing to learn new skills and ideas. Can work as part of a team or alone and can use my own initiative. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Health Care Assistant Team Lead
Dublin Central Mission
Sandymount Dublin, Ireland
04.2023 - 11.2024
- Organized medical records for patient care plans and ensured accuracy.
- Developed strategies for problem solving and conflict resolution among team members.
- Organized resident orientations and other events.
- Responded quickly to complaints or requests from residents regarding their living environment.
- Maintained weekly reports regularly.
- Interacted with residents and customers regularly.
- Facilitated the completion of household chores for residents, including food shopping.
Call Agent
Bank Of Ireland
Tallaght Dublin, Ireland
10.2021 - 06.2022
- Provided customer service support for incoming calls and emails.
- Answered customer inquiries regarding products, services, billing and technical issues.
- Responded to customer complaints in a timely manner.
- Assisted customers in setting up online banking accounts via phone.
- Collaborated with various banking applications for seamless integration.
- Leveraged Microsoft programs to enhance project efficiency.
- Resolved customer issues using problem-solving skills.
- Educated customers on product features and benefits.
Call Center Advisor
Applus (NCT)
Citywest Dublin, Ireland
02.2020 - 03.2021
- Scheduled and rearranged appointments.
- Conducted daily customer communications.
- Managed multiple computer programs efficiently.
- Skilled in using Microsoft software applications.
- Handled issues promptly.
Education
QQI LEVEL 5 - Health Care
CMIT
Online Education04-2024
Junior And Leaving Cert -
St Marks Community School
Tallaght Dublin 02-2018
Basic First Aid -
Order of Malta
Palmerstown03-2017
Skills
- Computer Skills
- First Aid
- Ability to communicate effectively
- A good attitude toward health and safety
- Infection control procedures
- Companionship and emotional support
- CPR Certified
- Call quality
- Customer communications
- Call handling
- Resolving issues
- Answering questions
- Problem-solving skills
- Training experience
- Complaint resolution
- Providing customer support
Affiliations
- Volunteering at the Order of Malta as a member of their community care projects, First Aid Duties
- Studying Brazilian Jiu Jitsu Under Paddy Holohan in Holohan Martial Arts
- Taking part on Free online education IT courses Regularly
Languages
English
First Language
Spanish
Beginner (A1)
A1
Certification
- Health Care Professional
References
References available upon request.
Timeline
Health Care Assistant Team Lead
Dublin Central Mission
04.2023 - 11.2024
Call Agent
Bank Of Ireland
10.2021 - 06.2022
Call Center Advisor
Applus (NCT)
02.2020 - 03.2021
- Health Care Professional
QQI LEVEL 5 - Health Care
CMIT
Junior And Leaving Cert -
St Marks Community School
Basic First Aid -
Order of Malta
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