Cian Kenny
Gorey
Summary
Passionate and skilled in successful team leadership and business planning. Communicates and collaborates well for improved staff performance. Calm and productive under pressure to meet demands of busy service environments.
Enthusiastic and dedicated to building young adult confidence through positive camp experiences. Collaborated to build productive relationships with guests, families and coworkers. Planned and delivered programmes with care for minimised risk.
Overview
7
7
years of professional experience
Work History
Welcome Advisor
Bank Of Ireland
Wicklow
10.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed and implemented strategies to meet sales quotas.
- Assisted in training new servers as required.
- Always reaching and exceeding lead and sales targets.
- Greeted customers and provided exceptional customer service.
- Enrolled in agile and project management course and qfa examinations.
Senior Counsellor
Hampton Country Day Camp
East Hampton
06.2023 - 08.2023
- Maintained confidential case documentation in line with data protection regulations.
- Responsible for communicating between parents and camp if kids were having issues.
- Promoted independence and positive wellbeing when working with vulnerable children.
- Collaborated with staff to achieve safe programme delivery.
- Engaged campers in varied activity programmes through enthusiasm and initiative.
- Maintained positive camp experiences through compassionate holistic support.
- Taught campers throughout activities, encouraging engagement from all levels of learners.
Senior Bartender
The Gallery Bar
5 main street Arklow
11.2017 - 05.2023
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
Education
Bachelor of Arts - Business and Irish
Dublin City University
Dublin, IrelandLeaving Certificate -
Gorey Community School
Gorey, County WexfordSkills
- Engaging leadership style
- Cross-functional communication
- Customer care
- Communications strategy development
- Employee management
- Payroll operations
- Leadership
- Relationship Building
- Training and mentoring
Languages
French
Upper Intermediate (B2)
B2
Irish
Proficient (C2)
C2
Timeline
Welcome Advisor
Bank Of Ireland
10.2023 - Current
Senior Counsellor
Hampton Country Day Camp
06.2023 - 08.2023
Senior Bartender
The Gallery Bar
11.2017 - 05.2023
Bachelor of Arts - Business and Irish
Dublin City University
Leaving Certificate -
Gorey Community School
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