Christy Nagel
Windyville
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Proven leader and tax compliance expert, adept at boosting team productivity and client financial success at Jackson Hewitt.
Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Skilled in administrative tasks and adaptable to industry changes, ensuring accuracy and client satisfaction.
Overview
12
12
years of professional experience
Work History
Senior Tax Preparer
Jackson Hewitt
12.2012 - Current
- Delivered accurate tax returns by meticulously assessing deductions, credits, and exemptions.
- Implemented new training procedures for junior staff members, boosting team productivity and expertise levels.
- Leveraged advanced software programs in order to optimize accuracy and efficiency during the preparation process.
- Continually updated personal knowledge of industry changes through ongoing professional development opportunities.
- Advised clients on potential tax-saving strategies, helping them achieve greater financial success.
- Established lasting relationships with clientele through exceptional customer service and communication skills.
- Conducted comprehensive research on complex tax issues, resulting in well-informed solutions for clients.
Front Office Assistant
Majestic View Outfitters
06.2024 - 10.2024
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Maintained inventory of office supplies and placed orders.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
- Handled cash register transactions accurately while maintaining strict adherence to company policies and procedures.
- Provided exceptional customer service through active listening, understanding customer concerns, and offering relevant solutions.
Education
Associate of Arts - Accounting
Everest College
Springfield, Missouri05-2013
Skills
- Organizational growth
- Listening skills
- Team leadership qualities
- File organization
- Problem-solving skills
- Tax compliance expertise
- Administrative skills
- Adaptable to changes
- Time Management
Timeline
Front Office Assistant
Majestic View Outfitters
06.2024 - 10.2024
Senior Tax Preparer
Jackson Hewitt
12.2012 - Current
Associate of Arts - Accounting
Everest College
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