Christopher Van Bloem
Spring
Summary
Seasoned Operations Manager with a proven track record at CRST Expedited, enhancing operational efficiency and customer satisfaction. Skilled in logistics management and team leadership, I have successfully driven revenue growth and fostered a positive work culture, achieving significant improvements in employee retention and client relationships. My main focuses have always been the team needed to accomplish goals and the customers needed to keep everyone employed and successful.
Overview
31
31
years of professional experience
Work History
Operations Manager
CRST Expedited
09.2016 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, achieving customer service benchmarks while staying within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and fostering a team mentality to achieve objectives with everyone being involved and pulling the same direction.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and keep the team focused how their efforts contribute to everyone's gains.
- Interacted well with customers to build connections and nurture relationships for growth and future potential opportunities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Senior Operations Manager
Natures Second Chance Hauling
12.2009 - 07.2016
- Oversaw workforce management planning, being sure proper logistics used for routing of freight from behind stores to ultimate destination points.
- Built strong relationships with key customer contacts and collaborate to meet their needs while maximizing companies potential profits.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to fleet mangers and their drivers.
- Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.
- Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
- Reduced costs for increased profitability by optimizing resource allocation and eliminating unused assets.
- Provided leadership for continual management and employee training initiatives.
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Drove revenue growth by identifying new market opportunities and developing targeted sales strategies.
- Pioneered company-wide initiative focused on health and safety, dramatically reducing workplace accidents and promoting safety-first culture.
- Achieved remarkable customer satisfaction scores by revamping customer service process to ensure swift and effective resolution of queries when needed.
- Facilitated culture of continuous improvement, encouraging feedback and innovative ideas from all levels of organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Owner
Van Bloem Transport
05.2006 - 07.2009
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Operations Manager
Home Depot
06.1994 - 03.2003
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
No Degree - Management And Marketing
Central Missouri State University
Warrensburg, MOHigh School Diploma -
Raytown High School
Raytown, MOSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Staff management
- Operations oversight
- Maintaining compliance
- Client relationships
- Workforce management
- Logistics management
- Maintenance planning
Timeline
Operations Manager
CRST Expedited
09.2016 - Current
Senior Operations Manager
Natures Second Chance Hauling
12.2009 - 07.2016
Owner
Van Bloem Transport
05.2006 - 07.2009
Operations Manager
Home Depot
06.1994 - 03.2003
No Degree - Management And Marketing
Central Missouri State University
High School Diploma -
Raytown High School
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