Christopher Tierney
Letterkenny
Summary
Strategic Senior Floor Manager skilled in security oversight and regulatory compliance. Coordinates building operations to meet government standards and supervises security measures in line with PSA regulations. Enhances site safety through effective incident management and documentation. Oversees staff recruitment and training, ensuring a highly skilled workforce while managing operational processes to maintain quality and compliance.
Overview
21
21
years of professional experience
Work History
Senior Floor Manager
Mac security
Citywest Dublin , Ireland
01.2024 - 08.2026
- Supervised security coverage day and night to meet PSA regulations daily.
- Coordinated building operations to meet requirements of government departments, ensuring compliance and minimising disruptions.
- Maintained contact with external contractors, tracking task completion deadlines to ensure timely project delivery.
- Completed RAMs and SOPs for PSA regulatory compliance.
- Coordinated with government departments and resolved security concerns before escalation.
- Enforced fire compliance and kept daily documentation current.
- Monitored cleaner attendance, ensuring daily site presence to maintain cleanliness and safety standards.
- Managed door access control and granted correct building access permissions.
- Full control of all CCTV and worked closely with AGS for anything they may have needed to download
- Stepped in under PSA licence when security arrived late or incidents occurred.
- Produced day and night reports plus daily and weekly IPA reporting.
- Carried out weekly panic button checks and sent reports to DOJ.
- Assisted in the smooth transition of residents during IPA transfers of residents out of current accommodation.
- Ensured compliance with IPA house rules throughout daily routines during resident moves and daily routines.
Operations Manager
Superior group
Donegal/Dublin , Ireland
06.2016 - 06.2024
- Directed staff recruitment and training, building a highly skilled and motivated operations team.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Oversaw quality control processes, maintaining high standards for all products and services.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
- Monitored staff performance and developed improvement plans.
- Rotas for up to 100 staff on a weekly basis
- maintained up-to-date PSA regulations for company compliance
- making sure all staff were in full uniform and up to date with PSA regulations
- prepared and submitted pay sheets to payroll accurately
- Managed crowd control at events, maintaining order and preventing disturbances or unsafe conditions.
- Trained new security staff, imparting knowledge of best practices, operational procedures, and use of security equipment.
- Educated staff on security measures, raising awareness about potential risks and preventive practices.
- Monitored CCTV systems and alarm responses, analysing footage for suspicious activities and ensuring rapid response to alerts.
- Managed security operations on-site at new Intel building for one year, ensuring safety protocols were followed.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
Security Manager
MICAD Security
Donegal/Dublin , Ireland
01.2010 - 06.2016
- Developed and implemented strategic security plans to mitigate risks and prevent incidents.
- Coordinated with local law enforcement and emergency services during security breaches or alarms.
- Responded to alarms and emergencies promptly, providing first aid and coordinating evacuations.
- Designed emergency response plans, including evacuation procedures and first-aid measures, to prepare staff for potential crises.
- Conducted physical security inspections of premises, identifying and rectifying weaknesses in building infrastructure and perimeter defences.
- Collaborated with team members to conduct routine and surprise audits, identifying security vulnerabilities and recommending improvements.
- Used CCTV surveillance systems to find and record incidents requiring legal intervention.
- Maintained accurate records of security operations, including incident logs and staff performance evaluations.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across the workforce.
- Cultivated a work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Customised security measures for special events, coordinating additional personnel and equipment to handle increased risks.
- Operated post radio system to answer inquiries and requests for assistance.
Sales Agent
Phonewatch/Pre pay power
letterkenny
01.2010 - 01.2015
- Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
- Led sales team towards achieving quarterly targets through strategic planning and effective resource allocation.
- Prepared detailed reports on sales activity, revenue generation, and market penetration for senior management review.
- Developed and implemented innovative sales strategies, increasing market share and profitability.
- Achieved and exceeded monthly sales targets through effective planning and execution.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Generated sales by prospecting leads, cold calling and closing deals.
- Resolved customer issues promptly, maintaining a positive company image and customer relationships.
- Kept clients updated on latest relevant deals by sending targeted newsletters using company CRM software.
Retail Sales Associate
Right Price Tiles
Donegal , Ireland
06.2005 - 01.2010
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Kept shelves neat, clean and organised through visual merchandising.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Provided helpful, attentive sales support to generate positive customer feedback.
Education
GCSEs - GCSE
Sanit Malachys
Antrim 01-2002
Skills
- Security management
- Risk assessment
- Emergency preparedness
- Regulatory compliance
- Policy compliance
- IPAS compliance Certificate
- Operations oversight
- Surveillance operations
- Incident reporting
- Operational efficiency
- Workforce planning
- Staff training
- Team leadership
- Staff management
- Shift management
- Pre-shift briefings
- Gallinet collaboration
- Communication skills
- Decision making
- Problem solving
- Conflict resolution
- Team building skills
- Time management
- Staff motivation
- Relationship building
Hobbies and interests
- Football is my passion although it has been a while from a played it, I love Man Utd
- I have a wife and 7 children and everything I do is to make sure that they have everything they need in life
References
Gerry Cooney - 086 887 7267
Gerry is the centre manager and is at AP level with the system
Rory Mullen - 087 762 3418
Rory is the MD of MAC Security
Timeline
Senior Floor Manager
Mac security
01.2024 - 08.2026
Operations Manager
Superior group
06.2016 - 06.2024
Security Manager
MICAD Security
01.2010 - 06.2016
Sales Agent
Phonewatch/Pre pay power
01.2010 - 01.2015
Retail Sales Associate
Right Price Tiles
06.2005 - 01.2010
GCSEs - GCSE
Sanit Malachys