Christopher Peppard
Dublin
Summary
Dynamic and results-driven SaaS sales professional with proven experience in lead qualification, customer engagement, and selling. Skilled in presenting platform solutions, handling objections, and guiding prospects through the full sales cycle from demo to close. Proficient in Salesforce to manage my pipeline and track performance efficiently. Adept at translating complex product features into clear customer value. Highly self-motivated and target-oriented, with a strong commitment to driving business growth and exceeding sales objectives.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative
MailChimp - MarketStar
06.2024 - Current
- Manage the full sales cycle from lead qualification to close, consistently exceeding monthly and quarterly revenue targets.
- Conduct discovery calls to understand client marketing goals, challenges, and automation needs, tailoring Mailchimp’s solutions accordingly.
- Deliver engaging live platform demonstrations highlighting key features such as automation workflows, analytics, audience segmentation and CRM integration
- Advise clients on the most suitable subscription plans (Essentials, Standard, Premium) and best practices for maximizing ROI.
- Maintain accurate pipeline management and forecasting within the Salesforce.
- Collaborate closely with our onboarding team to ensure a smooth transition from sales to implementation.
Sales Development Representative
QuickBooks - MarketStar
01.2024 - 06.2024
- Managed a high volume of daily outbound calls to engage prospects, qualify leads, and generate new business opportunities.
- Qualify leads by assessing business needs, size, and readiness to adopt QuickBooks solutions, ensuring high-quality opportunities for Account Executives.
- Schedule and coordinate product demos and discovery calls, supporting the sales pipeline from initial contact to conversion.
- Maintain accurate and detailed records of leads, activities, and communications within Salesforce CRM to ensure pipeline transparency.
- Consistently meet and exceed weekly and monthly KPIs for qualified opportunities, and bookings.
Sales Development Representative
WhatsApp (Marketstar)
03.2022 - 12.2023
- Found the needs of businesses by identifying their pain points through a series of tailored questions. I would then let prospects know how our solution could overcome these pain points and show them the value it could bring to their business.
- Provided a comprehensive overview of the WhatsApp Business platform's features to potential clients, using industry success stories to showcase how businesses like theirs achieved significant improvements. This approach aimed to not only inform but also instill confidence in the platform's transformative potential for their specific business needs.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Enhanced team performance through regular sales training sessions, role-playing exercises, and constructive feedback.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
Insurance Sales Representative
KennCo Insurance
09.2020 - 03.2022
- I took inbound calls and made outbound calls to give quotations for car, van or home insurance.
- Established and maintained a strategic sales pipeline and followed up promptly with interested clients to close sales.
- Developed strong referral network in community to raise awareness and increase sales opportunities.
- Evaluated competitors' products and services to gain competitive advantage.
- Exceeded sales targets consistently, utilizing effective closing techniques and persuasive communication skills.
- Collaborated with underwriters to customize policies and ensure accurate risk assessment.
Sales/Customer advisor
The AA
03.2019 - 09.2020
- I took a high volume of calls making sure customer's needs were handled thoroughly while also focusing on targets such as average handling time, customer effort and net promoter score.
- Had a proven track record of successfully cross-selling breakdown coverage while working in the customer service department.
- I transitioned to sales, my duties then consisted of taking inbound and making outbound calls, following leads, objection handling, closing sales while also keeping targets in mind.
Technical - Support/Customer Care Agent
BT/Concentrix
02.2017 - 03.2019
- Provided first class support within a call centre environment to customers via telephone and email services.
- Achieve and maintain service level statistics.
- Effective use of the systems and tools available to the support centre, track & document customer & problem information in call tracking database.
- Conducted regular quality assessments, ensuring consistent adherence to company standards of excellence in customer care.
- Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
- Maintained up-to-date knowledge of products and services to effectively assist customers with their needs.
General operative
Fonua/Fonfix
05.2015 - 06.2016
- Fonua duties included: Operating the shrink wrap machine, picking and packaging.
- Fonfix duties included: Handset Configuration, router refurbishment, quality control and handset testing.
Education
Colaiste IDE
Finglas, Co. Dublin01.2014
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Blakestown Community School
Blanchardstown, Dublin 1501.2013
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St. Philips The Apostle National School
Mountview, Co. Dublin01.2008
Skills
- Lead Qualification
- Customer Relationship Building
- Active listening
- Product knowledge
- Presentation skills
- Objection handling
- Negotiation & Closing
- Salesforce Proficient
- Self-motivation
- Goal-oriented mindset
References
Available upon request.
Timeline
Inside Sales Representative
MailChimp - MarketStar
06.2024 - Current
Sales Development Representative
QuickBooks - MarketStar
01.2024 - 06.2024
Sales Development Representative
WhatsApp (Marketstar)
03.2022 - 12.2023
Insurance Sales Representative
KennCo Insurance
09.2020 - 03.2022
Sales/Customer advisor
The AA
03.2019 - 09.2020
Technical - Support/Customer Care Agent
BT/Concentrix
02.2017 - 03.2019
General operative
Fonua/Fonfix
05.2015 - 06.2016
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Blakestown Community School
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St. Philips The Apostle National School
Colaiste IDE