Christopher Peppard
Dublin
Summary
I'm a driven and adaptable individual committed to continuous improvement. Years of early work experience have strengthened my confidence and my ability to perform. I easily adjust to new environments with a keen willingness to learn. Punctuality and a professional appearance are values I consistently uphold, underscoring my dedication to every task.
Overview
9
9
years of professional experience
Work History
Sales Development Representative
WhatsApp (Marketstar)
Central Park, Carmanhall And Leopardstown, Dublin
03.2021 - Current
- Found the needs of businesses by identifying their pain points through a series of tailored questions. I would then let prospects know how our solution could overcome these pain points and show them the value it could bring to their business.
- Quantified pain with prospects so that they were fully aware to how these issues were effecting their business.
- Educated prospects about the WhatsApp business platform so they knew the capabilities it had and regularly referred to how businesses in the same industry as them are using it and how it improved their business.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Enhanced team performance through regular sales training sessions, role-playing exercises, and constructive feedback.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
Insurance Sales Representative
KennCo Insurance
Dublin 16
09.2020 - 03.2022
- Taking inbound and making outbound calls to give quotations for car, van or home insurance or to answer queries about these services
- Building rapport, objection handling, arranging call backs, fulfilling customers needs, and closing sales all while being compliant were my main duties
- Established and maintained a strategic sales pipeline and followed up promptly with interested clients to close sales.
- Developed strong referral network in community to raise awareness and increase sales opportunities.
- Evaluated competitors' products and services to gain competitive advantage.
- Exceeded sales targets consistently, utilizing effective closing techniques and persuasive communication skills.
- Collaborated with underwriters to customize policies and ensure accurate risk assessment.
Sales/Customer advisor
The AA
South William Street, Dublin City
03.2019 - 09.2020
- Taking a high volume of calls making sure customer's needs were handled thoroughly while also focusing on targets such as average handling time, customer effort and net promoter score
- Proven track record of successfully cross-selling breakdown coverage while working in the customer service department.
- I transitioned to sales, my duties then consisted of taking inbound and making outbound calls, following leads, objection handling, closing sales while also keeping targets in mind.
Support/Customer Care Agent
BT/Concentrix Technical
Swords Business Campus, Dublin
02.2017 - 03.2019
- Provided first class support within a call centre environment to customers via telephone and email services
- Achieve and maintain service level statistics
- Effective use of the systems and tools available to the support centre, track & document customer & problem information in call tracking database.
- Conducted regular quality assessments, ensuring consistent adherence to company standards of excellence in customer care.
- Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
- Maintained up-to-date knowledge of products and services to effectively assist customers with their needs.
Fonua/Fonfix General operative
05.2015 - 06.2016
- Fonua duties included: Operating the shrink wrap machine, picking and packaging
- Fonfix duties included: Handset Configuration, router refurbishment, quality control and handset testing.
Education
Colaiste IDE
Finglas, Co. DublinBlakestown Community School
Blanchardstown, Dublin 15.2013
St. Philips The Apostle National School
Mountview, Co. Dublin2008
Skills
- Lead Qualification
- Leads Prospecting
- Customer Relationship Building
- Product knowledge
- Active listening
- Objection handling
- Self-motivation
Timeline
Sales Development Representative
WhatsApp (Marketstar)
03.2021 - Current
Insurance Sales Representative
KennCo Insurance
09.2020 - 03.2022
Sales/Customer advisor
The AA
03.2019 - 09.2020
Support/Customer Care Agent
BT/Concentrix Technical
02.2017 - 03.2019
Fonua/Fonfix General operative
05.2015 - 06.2016
Colaiste IDE
Blakestown Community School
St. Philips The Apostle National School