Christopher Collins
Galway,
Summary
Organized and results-driven professional with strong planning, administration, and communication skills. Proven ability to meet tight deadlines and prioritize effectively in high-pressure environments. Highly IT-literate, skilled in finding efficient solutions and maintaining data protection standards. Known for effective listening and clear communication, enabling strong collaboration and task completion.
Overview
6
6
years of professional experience
Work History
Account Manager
Radiuis Business Solutions
Galway
06.2024 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Ensured compliance with data protection regulations when dealing with clients.
- Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
- Maintained accurate records of all customer interactions in the CRM system.
- Managed multiple accounts simultaneously while meeting deadlines.
- Analysed client data and identified opportunities for growth.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
Customer Service Advisor
Radius Business Solutions
Galway
01.2024 - 06.2024
- Answered inbound calls, emails, and live chat inquiries promptly and courteously.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Ensured compliance with data protection regulations when dealing with clients.
- Collaborated with other departments to ensure quality service delivery for customers.
- Performed administrative tasks such as data entry into internal systems.
- Developed strong relationships with existing customers through proactive outreach via telephone conversations and emails.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Waiter
Fun Pub
Ios
05.2023 - 11.2023
- Delivered food from the kitchen, fulfilling additional requests to maximise guest satisfaction.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Calculated charges, issued table checks, and collected payments from customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Salesperson
Fonez
Galway
10.2022 - 05.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Handled inbound telephone calls from interested customers.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on product features and technical details to highlight benefits.
- Broke down objections using friendly, persuasive strategies.
Sales Assistant
Sweeney Oil
Galway
02.2022 - 10.2022
- Helped customers find specific products, answered questions and offered product advice.
- Built and maintained relationships with colleagues and upper management to drive team success.
- Completed cash, check, and credit card payments.
Customer Service Desk Associate
Dunnes Stores
Galway
07.2018 - 02.2022
- Handled customer complaints and concerns promptly, with a satisfactory resolution.
- Managed cashier shifts and breaks.
- Greeted customers and responded to informational requests.
- Recommended, selected, located and obtained products to meet customer needs.
- Exchanged and returned items while maintaining high customer satisfaction levels.
- Built and maintained productive relationships with employees and upper management to maintain a positive customer service experience.
- Answered inbound calls to assist customers with questions and orders.
Education
Bachelor of Arts - Psychology And Sociological And Political Studies
National University of Ireland, Galway.
Galway08.2021
Skills
- Clear and concise verbal and written communication
- Empathy and active listening
- Trust-building and rapport-building
- Building and maintaining strong relationships
- Negotiation abilities
- Complaint handling
- Escalation management
- Conflict resolution
- Customer education
- Problem-solving and critical thinking in sensitive situations
- Confidentiality and discretion
- Time management and prioritization of tasks
- Multitasking and handling tight deadlines
- Email management
- CRM software proficiency
- Data entry and record-keeping accuracy
Timeline
Account Manager
Radiuis Business Solutions
06.2024 - Current
Customer Service Advisor
Radius Business Solutions
01.2024 - 06.2024
Waiter
Fun Pub
05.2023 - 11.2023
Salesperson
Fonez
10.2022 - 05.2023
Sales Assistant
Sweeney Oil
02.2022 - 10.2022
Customer Service Desk Associate
Dunnes Stores
07.2018 - 02.2022
Bachelor of Arts - Psychology And Sociological And Political Studies
National University of Ireland, Galway.
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