Christophe By
Meakstown
Summary
Results-driven Finance Operations Manager with a track record of highly productive and efficient task completion. Specialize in process optimization, team leadership, and customer service excellence. Excel in communication, problem-solving, and adaptability to ensure seamless operations and high-quality service delivery.
Overview
26
26
years of professional experience
Work History
Financial Shared Service - Operations Manager
Smartbox Experience Ltd.
10.2015 - Current
- Plan, organize, and coordinate the department tasks and actions to reach SLAs and targets.
- Design and review of cross-department processes to maximize efficiency.
- Design and implementation of KPIs, SLAs, and periodic reporting throughout the department.
- Monthly reporting for 9 Business Units on OTC activities (Invoicing, Dispute Management and Credit Control)
- Monitored staff performance to ensure adherence to company policies and procedures.
Invoicing and Group Credit Control Manager
Smartbox Experience Ltd.
07.2009 - 09.2015
- Developed and implemented credit control policies to reduce bad debt exposure.
- Validation of commissions, rebates, and marketing participations from distributors.
- Manage and monitor results of third-party collection agencies.
- Manage relations with local sales teams and the invoicing department to detect and solve bottlenecks.
Customer Administration and Cash Collection Team Leader
IBM Europe
01.2008 - 10.2008
- Business Process Outsourcing for Xerox Europe
- Accountable for compliance with SLAs and KPIs set up by the customer (Xerox Europe)
- Training of the IBM staff to the Xerox processes
- Provide coaching, monitoring and development of staff to enhance team and individual performances
- Interact with external customers, business controllers, distributors, sales force, technical services and related transactional groups to accomplish the tasks
- Accountable for the achievement of key department goals and carrying out business /operating plans
- Ensure that the team and each individual team member meets or exceeds the agreed standards of performance
- Analyze performance by producing cash, dialer performance and queries solving efficiency reports
- Motivate the team and contribute to initiatives for incentives.
Customer Administration and Cash Collection Team Leader
Xerox Europe
03.2006 - 12.2007
- Same tasks as above directly executed for Xerox Europe, in charge of Belgium, Luxembourg and South of France
- Manage the receivables for 3 entities (Xerox France (maintenance), Xerox Financial Service (leasing), New Service Offering (maintenance sub contracted through partners)).
Account manager
Xerox Europe
10.2003 - 02.2006
- VIP Customer Portfolio management (letters, faxes & e-mails, commercial arrangement, cash collection)
- Cash collection for old debts
- Billing Administration (follow-up correction) and pre-legal actions
- Support other team members in actions according to internal processes
- Coaching and training of newcomers.
Accountant and Rugby Coach
Football Club Oloronais - Rugby
08.1998 - 07.2003
- Organization and Posting of invoices and payments
- Bank and creditors reconciliations
- Assist in the preparation of the annual budget
- Coaching of the U15 and U17 club and school teams.
Education
MBA - Project Management
Dublin Business School
Dublin, Ireland01.2015
Bachelor of Arts - Finance And Business Management
Dublin Business School
Dublin, Ireland01.2013
Superior Technician - Management And Accountancy
ENACOM
Nantes, France01.1997
Skills
- Strong analytical skills
- Performance monitoring
- Workflow Coordination
- ERP systems knowledge
- Accounts Receivable
- Customer Relations
- Goal Setting
- Team building
- Analytical Skills
- Continuous Improvement
- Team Collaboration
- Analytical Reasoning
- Attention to Detail
- Expertise in MS Dynamics (Navision and AX)
Projects
Newly acquired companies integrations (4 companies integrated)
New ERP design and deployment (Subject matter expert for Invoicing and Accounts Receivable)
Outsourcing of the Cash collection function to a BPO provider
Other qualifications
- Six Sigma Yellow belt
Languages
French
First Language
English
Proficient (C2)
C2
Spanish
Upper Intermediate (B2)
B2
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPersonal development programsSoftware
Microsoft Dynamics AX
Microsoft Office Package (Excel, Powerpoint)
Timeline
Financial Shared Service - Operations Manager
Smartbox Experience Ltd.
10.2015 - Current
Invoicing and Group Credit Control Manager
Smartbox Experience Ltd.
07.2009 - 09.2015
Customer Administration and Cash Collection Team Leader
IBM Europe
01.2008 - 10.2008
Customer Administration and Cash Collection Team Leader
Xerox Europe
03.2006 - 12.2007
Account manager
Xerox Europe
10.2003 - 02.2006
Accountant and Rugby Coach
Football Club Oloronais - Rugby
08.1998 - 07.2003
MBA - Project Management
Dublin Business School
Bachelor of Arts - Finance And Business Management
Dublin Business School
Superior Technician - Management And Accountancy
ENACOM
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