Christophe Bichaut
Dublin
Summary
Dynamic leader with extensive experience at JP Morgan Chase, specializing in cloud security management and risk assessment. Proven ability to enhance security postures by 20% through innovative automation solutions and effective project leadership within global teams. Proficient in Azure and AWS services, with a strong focus on fostering team growth and driving information security excellence. Career goals include further advancing cloud security strategies to mitigate risks in an evolving digital landscape.
Overview
26
26
years of professional experience
Work History
CLOUD TECHNICAL OPERATION RISK MANAGEMENT LEAD
JP Morgan Chase
Dublin
11.2022 - Current
- Provide deep inspection of public cloud & SaaS platforms, delivering assessments
- Advising on security gaps in firm strategic products
- Independently assess technology risks, prepare clear & concise reports for internal teams and senior management
- Partner and guide internal teams of compliance/governance deficiencies in the Firm's strategic Cloud products
VICE PRESIDENT SECURITY CLOUD PRODUCT MANAGER
Chase UK
07.2021 - 10.2022
- Oversaw security and compliance programs, overseeing sprint planning and tracking progress for Chase UK's client-facing digital retail bank channels
- Led container scanning (AquaSec), managed product backlogs, and delivered consistent Kubernetes operations across 1100+ clusters while focusing on security and compliance
- Program managed remediation efforts, supported compliance assessments, and provided security solutions
DIRECTOR OF SECURITY/IAM OPERATIONS
Salesforce
Dublin
06.2018 - 06.2021
- Managed a global security team of 28 people across multiple regions, enhancing the security posture of the organization
- Developed security standards and policies for operations across 7,000 hosts/services, ensuring alignment with security frameworks
- Quarterly reviewed, revised and signed off 70+ identity access management policies with the legal/GRC teams
- Provided risk management practices to C-Level leaders across global regions
- Increased velocity by 20%, automating manual repetitive tasks
DIRECTOR OF SECURITY PROGRAM MANAGEMENT
03.2016 - 05.2018
- Managed cross-functional relationships with stakeholders across security, compliance and development team
- Led Agile sprint planning and facilitated project team meetings
- Managed the buildout of 12 data centers
- It included $6 million BOM provisioning, all systems building activities & installations
SENIOR TECHNICAL SUPPORT MANAGER
09.2011 - 02.2016
- Managed EMEA support operations with 180 support agents across outsourcer sites in Eastern Europe, India and the Philippines ensuring metrics/KPIs were met
- Led a team of eleven technical subject matter experts
- Analyzed trends, reviewed SOWs and forecasted growth across 550,000 global tickets/year
TECHNICAL SUPPORT MANAGER
VMware
Cork
05.2010 - 08.2011
- Collaborated with VMware's field, sales/service organizations as well as key customers, reporting to executives on critical escalations and successfully resolving high-priority issues
- Managed a technical support team of twenty multi-lingual engineers
- Ensured team readiness (training, schedules, certifications) to handle 55,000 service requests per year managed by the Cork service center
TECHNICAL SUPPORT DIRECTOR
Systancia
Mulhouse
04.2009 - 04.2010
- Closely partnered with the R&D team following iterative development technology to resolve clients/partners' issues in a timely manner
- Project managed the Microsoft CRM 4.0 roll out and the telephony system upgrade to Cisco VOIP
TECHNICAL SUPPORT MANAGER
Citrix Systems
Dublin
05.2006 - 02.2009
- Served as an escalation point and mentor for technical support teams, addressing high-level issues
- Managed a complex IT $21 million roll-out Siebel CRM project improving business processes, enhancing support & operations
- Provided support to 2,400 EMEA customers, effectively communicating with technical & non-technical end users, as well as channel partners with advanced support requirements
- Revamped technical support function by transitioning frontline teams from a language-based structure to a more efficient 'subject matter expert' model
TECHNICAL RELATIONSHIP MANAGER
05.2003 - 04.2006
TECHNICAL SUPPORT REPRESENTATIVE
02.2001 - 04.2003
TECHNICAL SUPPORT AGENT
Gateway 2000
Dublin
10.1999 - 01.2001
- Remotely resolved technical hardware/software Microsoft Windows B2C issues through diligent research & troubleshooting
ENGLISH TEACHER
French Air Force
Avord
10.1998 - 08.1999
- My role involved teaching English to the trainee officers at the French Air Force during my mandatory military service
Education
MBA - Executive Masters of Business Administration
Dublin Business School
Ireland01.2006
Diploma in International Commerce - Applied Marketing
Sligo Regional Technical College
Ireland01.1998
Diploma in Management Accounting - Gestion des Entreprises et des Administrations
Clermont Ferrand Regional Technical College
France01.1997
Degree in English Literature - Deug d'Anglais
Tours University
France01.1996
Skills
- Risk Assessment
- Information Security Management
- Project Leadership
- Cloud security management
- Virtualization technologies
- Azure services
- AWS services
References
Available upon request
Languages
- English, fluent written & oral
- French, native speaker
Personal Information
Hobbies: Running: completed the Dublin marathon in 2016, Volunteering: 'dog walker' at Clean Coasts, Dublin SPCA & 'DIY' home/garden-improvement at Barretstown, Playing music: keyboard
Timeline
CLOUD TECHNICAL OPERATION RISK MANAGEMENT LEAD
JP Morgan Chase
11.2022 - Current
VICE PRESIDENT SECURITY CLOUD PRODUCT MANAGER
Chase UK
07.2021 - 10.2022
DIRECTOR OF SECURITY/IAM OPERATIONS
Salesforce
06.2018 - 06.2021
DIRECTOR OF SECURITY PROGRAM MANAGEMENT
03.2016 - 05.2018
SENIOR TECHNICAL SUPPORT MANAGER
09.2011 - 02.2016
TECHNICAL SUPPORT MANAGER
VMware
05.2010 - 08.2011
TECHNICAL SUPPORT DIRECTOR
Systancia
04.2009 - 04.2010
TECHNICAL SUPPORT MANAGER
Citrix Systems
05.2006 - 02.2009
TECHNICAL RELATIONSHIP MANAGER
05.2003 - 04.2006
TECHNICAL SUPPORT REPRESENTATIVE
02.2001 - 04.2003
TECHNICAL SUPPORT AGENT
Gateway 2000
10.1999 - 01.2001
ENGLISH TEACHER
French Air Force
10.1998 - 08.1999
MBA - Executive Masters of Business Administration
Dublin Business School
Diploma in International Commerce - Applied Marketing
Sligo Regional Technical College
Diploma in Management Accounting - Gestion des Entreprises et des Administrations
Clermont Ferrand Regional Technical College
Degree in English Literature - Deug d'Anglais
Tours University
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