Summary
Overview
Work history
Education
Skills
Timeline
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Christine Cairns

Christine Cairns

Donegal,County Donegal

Summary

Organised, independent worker with strong time management and communication skills. Detail-orientated and able to learn new tasks quickly and efficiently. Possessing excellent memory and aptitude for calculations.

Overview

24
24
years of professional experience

Work history

Waiting Staff Member

Darragh Mcclafferty
Downings, Donegal
02.2022 - Current
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Cleared, set and restocked tables for quick table turnaround.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Accurately received and processed orders, noting dietary requirements to maintain customer satisfaction.
  • Maintained up-to-date knowledge of current promotions, specials and service additions, providing expert customer assistance.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Practiced healthy and safety measures to comply with regulations.
  • Informed customers regarding ingredients used to address allergy and dietary issues.
  • Opened, poured and served alcoholic and non-alcoholic beverages.
  • Managed timing standards in food deliveries to minimise delays.
  • Participated in staff meetings to discuss daily specials, revisions on menu and event specifications.
  • Verified ID of customers to determine eligibility for consumption of alcoholic beverages.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.

Beautician

Cassidy & Wade
West End , Glasgow
02.2012 - 03.2013
  • Delivered immaculate manicures using gel and acrylics.
  • Demonstrated make-up applications tailored to client needs and preferences.
  • Provided faultless service throughout beauty treatments to achieve optimal customer satisfaction.
  • Updated client records with strong systems knowledge.
  • Carefully handled hot wax to deliver clean and flawless results.
  • Upheld exceptional hygiene levels, maintaining spotlessly clean salon environments for optimised customer comfort.
  • Applied strip, flare and individual single lashes.
  • Waxed clients based on beauty trends from bikini to Brazilian waxes.

Assistant Manager

Pizza Hut
Clydebank Glasgow, Glasgow
01.2000 - 06.2004
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
  • Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
  • Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
  • Trained staff on best practices to achieve optimal productivity.
  • Built customer relationships with consultative sales approach.
  • Conducted regular audits to maintain functionality and cleanliness of store.
  • Enforced company policies and guidelines for all employees.
  • Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
  • Researched emerging and trending products and updated store merchandise.

Education

GCSEs - English, Maths, French, Chemistry & Music

St.Andrews High School
Clydebank Glasgow
08/1987 - 05/1992

Skills

  • Efficient payment processing
  • Great communication skills
  • Highly responsible and reliable
  • Upbeat, outgoing and positive
  • Efficient under pressure
  • Professional and smart presentation
  • Telephone skills
  • Organised and reliable
  • Active listening
  • Clean and neat
  • Management

Timeline

Waiting Staff Member

Darragh Mcclafferty
02.2022 - Current

Beautician

Cassidy & Wade
02.2012 - 03.2013

Assistant Manager

Pizza Hut
01.2000 - 06.2004

GCSEs - English, Maths, French, Chemistry & Music

St.Andrews High School
08/1987 - 05/1992

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Christine Cairns