Christian Doty
Summary
Passionate and results-driven Account Manager and Customer Success professional with over 8 years of experience, I thrive on building strong, lasting relationships and delivering tailored solutions that drive client success. I have a proven track record of managing diverse portfolios, enhancing customer satisfaction, and ensuring that clients achieve measurable, impactful results. My expertise spans strategic account management, relationship-building, and a deep understanding of customer needs, which allows me to act as a trusted advisor.
Overview
8
8
years of professional experience
Work History
Client Success Manager
BlastX Consulting
07.2021 - Current
- Earned two promotions for excellence in client engagement, demonstrating a keen ability to navigate complex projects, leading cross-functional teams to deliver measurable success and long-term value for clients. Successfully oversaw a client portfolio exceeding $2 million, fostering strong business relationships and driving consistent revenue growth.
- Results oriented and relationship driven advisor dedicated to building and sustaining high-value client partnerships, delivering measurable results, and ensuring the seamless integration of digital solutions. Secured over $500K in upsell revenue by identifying growth opportunities and aligning solutions with client objectives.
- Expert in customer experience focused on identifying pain points, implementing data-driven solutions, and aligning technology with evolving customer needs. Spearheaded executive business reviews to demonstrate tangible value, enhancing client retention and fostering expansion.
- Experienced in cultivating trust-driven client relationships, providing strategic insights, and ensuring long-term success in a fast-evolving digital landscape. Adept at delivering compelling presentations, negotiating beneficial agreements, and mentoring teams to maintain a customer-centric approach that drives sustainable growth.
Insurance Agent
Land Home Financial
10.2019 - 07.2021
- Seamlessly integrated insurance products into the home financing process, ensuring comprehensive protection tailored to client budgets and long-term financial planning. Strategically partnered with mortgage professionals, underwriters, and financial planners to deliver exceptional insurance solutions.
- Delivered holistic risk management approach, specializing in home, auto, life, and specialty insurance to safeguard clients’ assets, financial security, and overall well-being. Extensive experience delivering customized insurance solutions across 15 states. Leveraged partnerships with 5+ leading insurance providers to offer clients a broad range of policy options, maximizing flexibility and coverage precision.
- Committed to client-centered advisory model, delivering transparent, data-informed, and consultative services that empower clients with in-depth knowledge and informed decision-making. Shared exceptional negotiation skills, customer service excellence, and strategic problem-solving, fostering long-term client relationships.
- Guided families and homeowners empathically through complex insurance landscapes, mitigating financial risks and ensuring comprehensive protection.
Account Specialist
Enterprise Holdings
11.2018 - 10.2019
- Diagnosed and resolved inefficiencies in transportation systems through strategic rental solutions, improving cost-effectiveness and operational efficiency.
- Exemplified consultative sales methodologies, equipped businesses with the tools to maximize fleet productivity and optimize budget allocation. Fostered strong, trust-based relationships with clients across industries by delivering outstanding customer service and tailored solutions.
- Analyzed complex logistical challenges and implemented seamless rental experiences for diverse client needs, regardless of fleet size or sector. Strong communicator and negotiator, capable of facilitating productive collaborations with key business stakeholders.
Territory Sales Manager
Wurth Usa
07.2017 - 11.2018
- Consistently drove sustained revenue growth by delivering high-quality automotive products to independent, franchised, and commercial repair facilities.
- Developed sales territory by fostering strong relationships with key industry stakeholders to enhance market penetration. Conducted in-depth training sessions and live product demonstrations to showcase the competitive advantages of Wurth USA’s premium products.
- Expanded a robust client portfolio, utilizing data-driven market analysis to identify high-value prospects and capitalize on emerging industry trends. Strengthened existing partnerships through proactive communication and value-added services.
- Delivered unparalleled customer service and technical support, ensuring long-term client satisfaction, fostering brand loyalty, and increasing referral-based business. Collaborated cross-functionally with logistics, marketing, and operations teams, enhancing supply chain efficiency, product distribution, and amplifying brand visibility through targeted promotional efforts.
Education
Bachelor of Science - Business Marketing
University of Nevada - Reno
Timeline
Client Success Manager
BlastX Consulting
07.2021 - Current
Insurance Agent
Land Home Financial
10.2019 - 07.2021
Account Specialist
Enterprise Holdings
11.2018 - 10.2019
Territory Sales Manager
Wurth Usa
07.2017 - 11.2018
Bachelor of Science - Business Marketing
University of Nevada - Reno
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