IT Support Engineer
- Managing Cloud and on premise infrastructure
- Troubleshooting system and network problems, diagnose, and solve hardware/software
- Worked closely with third-party suppliers and sub-contractors to facilitate hardware and software solutions deployment
- Building, developing, and maintaining documentation, diagrams and written instructions for the various systems and services deployed
- Designing and implementing security policies for Azure AD and Active Directory
- Installing and configuring applications and hardware when required, design and developing solutions to automate the delivery of these services and solutions
- Monitoring and maintaining various systems, printers, mobile devices, and networks across all sites
- Providing weekly inductions and IT training for users