Chloe Warner
Portlaoise,Co. Laois
Summary
Results-oriented retail leader with 20 years of industry experience, including 13 years in senior management. Passionate about team leadership and fostering a positive work environment.
Dedicated to driving store performance and consistently delivering operational goals. Exceptional communication and organisational abilities, contributing to team success and customer engagement.
Focused on professional development so that I can achieve continuous improvement for my team and customer.
Overview
21
21
years of professional experience
1
1
Certification
Work history
Store Manager
The Range
Portlaoise
03.2025 - Current
- Participated in set-up team for The Range store opening post-TUPE transfer in March 2025.
- Achieved most successful opening weekend sales-wise of any ex-Homebase site when we opened in April.
- Delivered two commendable senior visits from owner Chris Dawson.
- Combined TUPE transfer staff with new employees to cultivate an effective team environment.
- Achieved passing marks on Operational Excellence Audit, maintaining quality standards.
- Currently positioned second highest against sales budget year to date in Ireland at 20.6%.
- Attained remarkable stocktake outcome, with stock loss substantially below company average.
Store Manager
Homebase
Portlaoise
07.2018 - 03.2025
- Led Portlaoise branch to top three KPI ranking over six years, despite external business underperformance.
- Delivered sustained sales growth through effective team management and commercial insight.
- Restructured underperforming staff to build a high-performing team aligned with objectives.
- Earned recognition for exceptional performance against budgets and customer experience standards.
- Secured DIY Store of the Year award at Midlands 103 Customer Experience Awards in 2022.
- Excelled in cash recovery during liquidation, placing fourth company-wide for financial management.
- Promoted a culture of dedication and community involvement among team members.
Acting Store Manager
Homebase
Dublin Fonthill
09.2017 - 07.2018
- Developed commercial acumen by navigating challenges in a low-trading store environment.
- Enhanced decision-making skills through management of tight cost constraints.
- Strengthened leadership abilities by motivating team during challenging circumstances.
- Led store through senior Bunnings visits, ensuring alignment with corporate standards.
- Actively participated in initial phases of store re-fitting to improve operational efficiency.
Customer Experience Manager
Homebase
Dublin Nutgrove
04.2014 - 09.2017
- Managed highest turnover store in Republic of Ireland for three years, driving significant revenue growth.
- Promoted from Assistant Customer Experience Manager to full Customer Experience Manager within one year.
- Led team of 50 individuals through organisational changes, consistently achieving sales and profit targets.
- Mentored Assistant Manager, resulting in two high-performing team members promoted to Team Leader roles.
- Provided support to Dublin Naas Road store bi-weekly for several months during this period.
Operations Team Leader
Homebase
Portlaoise, Dublin Santry & Drogheda
07.2012 - 04.2014
- Assumed additional responsibilities during Ops Team Leader's regional duties.
- Achieved promotion as youngest Operations Team Leader in Ireland, delivering highest audit scores.
- Executed most accurate stocktakes in the region, ensuring inventory integrity.
- Relocated to Santry for 13 months, contributing to team integration efforts in Drogheda.
- Facilitated onboarding of new leadership members, enhancing team cohesion.
Retail Assistant
Homebase
Portlaoise
02.2008 - 07.2012
- Joined the business on an 8 hour contract and efficiently managed customer experience, minimising queue lengths at checkouts.
- Delivered excellent service by processing orders and addressing queries.
- Supported showroom team in selling furniture and capturing kitchen leads.
- Achieved weekly sales targets through commissionable sales initiatives.
- Oversaw layout changes as price controller, enhancing store presentation.
- Managed existing stock levels and coordinated promotional launches.
Team Member/Keyholder
Mega Pixel Cameras
Portlaoise
02.2005 - 02.2008
- Transitioned from work experience to part-time employment at age 16.
- Developed a passion for sales by consistently exceeding targets in a high-pressure environment.
- Achieved weekend sales targets through comprehensive knowledge of latest camera USPs.
- Outsold all team members in a commission-based role, demonstrating competitive drive.
- Received training in laboratory operations, managing machines, chemicals, and photo development.
- Served as a keyholder responsible for cash handling and securing premises at age 17.
- Established a solid foundation for subsequent retail career through diverse experiences.
Education
Higher Certificate - Business Management
Institute of Technology
CarlowLeaving Certificate -
Scoil Chriost Ri
PortlaoiseSkills
- High-performing team culture building
- Ability to coach and develop
- Customer satisfaction experience
- Sales driven
- Effective communication skills
- Organisational and planning abilities
- Commitment to learning and development
- Motivated professional
- Store layout planning expertise
- Visual merchandising proficiency
- Health and safety compliance
- Resilience in high-pressure situations
- Financial reporting, including P&L, EBITDA
- Inventory management expertise
- Loss prevention experience
Affiliations
- Travelling and Music
Certification
- Emergency First Aid Trained by Order of Malta.
- Received a President's Award in Aras an Uachtarain from Mary McAleese for my work done on getting Fair Trade tea and coffee introduced into local businesses at age 16.
References
References available upon request.
Timeline
Store Manager
The Range
03.2025 - Current
Store Manager
Homebase
07.2018 - 03.2025
Acting Store Manager
Homebase
09.2017 - 07.2018
Customer Experience Manager
Homebase
04.2014 - 09.2017
Operations Team Leader
Homebase
07.2012 - 04.2014
Retail Assistant
Homebase
02.2008 - 07.2012
Team Member/Keyholder
Mega Pixel Cameras
02.2005 - 02.2008
Higher Certificate - Business Management
Institute of Technology
Leaving Certificate -
Scoil Chriost Ri