Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Chloe Rich

Cork

Summary

Experienced team leader skilled in staff management and event execution. Proven expertise in event delivery and staff management/development, consistently achieving successful outcomes in large, fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Food and Beverage Team Leader

Venues Otautahi
Christchurch, New Zealand
08.2022 - 04.2025
  • Coordinated logistics for various corporate and social events to ensure smooth execution.
  • Assist in planning and executing corporate events, meetings, and conferences, with a focus on food and beverage services.
  • Managed a team of up to 100 banquet servers, assigning tasks, and monitoring performance for quality service.
  • Conducted post-event evaluations to gather feedback for future improvements.
  • Reviewed banquet event orders to determine room layouts and schedule staff.
  • Conducted pre-event briefings with staff to communicate event details and client expectations.
  • Communicated with venue personnel to coordinate event logistics.
  • Prepared and led food service training programs to teach staff various tasks.
  • Liaised with kitchen staff to ensure timely and accurate food service during events.
  • Oversee table setups to ensure each place setting is properly arranged with all necessary items such as glassware, bread plates, and utensils, following etiquette guidelines
  • Resolved complaints from guests regarding services or facilities provided at banquets.
  • Oversee bar operations, including inventory management, staff management, and compliance with alcohol service regulations.
  • Coordinate logistics for backstage catering, including setup, staffing, and timely delivery of food and beverages.

Food and Beverage Attendant

Vbase
Christchurch, New Zealand
01.2020 - 08.2022
  • Provided excellent customer service in fast-paced food and beverage environment.
  • Communicated effectively with kitchen staff to fulfill customer orders accurately.
  • Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
  • Assisted other staff members in setting up banquet events according to customer requests.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Replenished buffet table with additional food items as needed throughout the evening.
  • Managed table settings, including the arrangement of cutlery and glassware.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Processed payments efficiently using point-of-sale systems.
  • Performed opening and closing duties including restocking supplies.
  • Poured wine, beer, and cocktails for patrons.
  • Resolved any customer complaints or issues in a timely manner while maintaining a positive attitude towards customers at all times.
  • Maintained cleanliness of event space throughout the duration of the event including clearing dishes from tables as needed.
  • Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.

Assistant General Manager

THC Group
Marlborough, New Zealand
01.2022 - 06.2022
  • Monitored inventory levels of food items, beverages, and linen supplies, ensuring adequate stock is available at all times.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Coordinated guest check-in and check-out processes for smooth transitions.
  • Oversaw housekeeping to maintain cleanliness and presentation of rooms.
  • Handled guest inquiries and resolved issues to ensure satisfaction.
  • Collaborated with other departments to coordinate service delivery across the organization.
  • Maintained accurate records of financial transactions and monitored budget performance.
  • Prepared reports on occupancy levels, revenue projections, staffing needs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Assisted in organizing events and managing logistics for functions.

Lead Waiter

Pedal Pusher LTD
Christchurch, New Zealand
01.2020 - 09.2020
  • Supervised dining room operations and ensured smooth service flow.
  • Assisted in inventory management by tracking supplies and placing orders.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Implemented standard operating procedures for efficient service delivery.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Implemented new POS system and trained staff members on use.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
  • Prepared mixed drinks according to standard recipes.

Education

High School Diploma -

Hillmorton High School
Christchurch, New Zealand
10-2021

Skills

  • Corporate food and beverage delivery
  • Hospitality and accommodation
  • Conflict and complaint resolution
  • Food service training
  • Staff management
  • Compliance knowledge
  • Work task prioritization
  • Food and beverage operations
  • Service delivery management
  • Operations oversight

Certification

  • Workplace Performance Feedback Training
  • Performance Management Training
  • Manual Handling Training
  • DPI Prevention Training
  • Sale and Supply of Alcohol License
  • First Aid Training
  • Fire Warden Training

References

Andrew Cleverly

Venues Otautahi

Guest Experience Manager 

Andrew.cleverly@venuesotautahi.co.nz

+64 022 671 2881

Gemma Thompson

Banquet Operations Manager

Gemma.thompson@venuesotautahi.co.nz

+64 027 403 9502

Timeline

Food and Beverage Team Leader

Venues Otautahi
08.2022 - 04.2025

Assistant General Manager

THC Group
01.2022 - 06.2022

Food and Beverage Attendant

Vbase
01.2020 - 08.2022

Lead Waiter

Pedal Pusher LTD
01.2020 - 09.2020

High School Diploma -

Hillmorton High School

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Chloe Rich