Summary
Overview
Work history
Education
Skills
Timeline
Generic

Chloe Murphy

Enniscorthy,Ireland

Summary

A highly skilled professional with expertise in communication excellence and service standards compliance, demonstrating exceptional capabilities in complaint management and employee management. Proven track record in staff training and recruitment, and inventory control. Adept at ensuring health, safety, and environment compliance while efficiently managing staff scheduling and people management. Committed to upholding customer service best practices and maintaining optimal stock levels. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Career goals include advancing leadership roles within the HR sector to drive organisational success through strategic employee engagement.

Talented leader offering over ten years of experience in preparing and serving diverse foods. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.



Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work history

Restaurant manager

The Ballycarney Inn
Enniscorthy, Ireland
01.2019 - 01.2024
  • Conducted regular meetings with staff; communicated updates and received feedback.
  • Conducted regular inspections for adherence to food hygiene norms and standards.
  • Monitored stock levels regularly; minimised waste and over-ordering incidents.
  • Tracked key performance indicators on a weekly basis; identified areas needing improvement.
  • Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
  • Managed daily operations for smooth restaurant functioning.
  • Cultivated a positive work environment by fostering team spirit amongst staff.
  • Increased table turnover rate with efficient floor management.
  • Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly.
  • Trained new team members, enhanced service quality.
  • Streamlined staff rotas to optimise efficiency.
  • Ensured compliance to health and safety regulations for safe dining environment.
  • Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Interacted positively with customers, effectively promoting restaurant facilities and services.
  • Recruited and trained high-performing team members to deliver faultless customer care.

Education

bachelor of business - Human Resource Management

SETU Carlow
Ireland
09.2023 - 05.2027

Skills

  • Communication excellence
  • Service standards compliance
  • Efficient organiser
  • Complaint management
  • Employee management
  • Staff training
  • Staff management
  • HR and recruitment
  • Inventory control and record keeping
  • Health, safety and environment (HSE) compliance
  • Staff scheduling
  • People Management
  • Customer service best practices
  • Stock level monitoring
  • Employee scheduling
  • Staff training and development

Timeline

bachelor of business - Human Resource Management

SETU Carlow
09.2023 - 05.2027

Restaurant manager

The Ballycarney Inn
01.2019 - 01.2024
Chloe Murphy