Chloe Jenner
Margate,Kent
Summary
Highly organised professional with expertise in file and records management, customer service, and complaint management. Proficient in MS Office Suite and GDPR compliance, with strong financial reporting and communication skills. Demonstrated ability to monitor compliance and delegate effectively. Aims to join a dynamic workplace and enhance team performance to contribute to company success.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Supervisor
Savers
Margate, Kent
11.2024 - Current
- Conducted daily cash handling including deposits, safe checks, and bank preparation.
- Oversaw stock inventory by accurately completing counts, investigating discrepancies, and organised efficient stock replenishment routines to ensure stock shrinkage remained below 10%.
- Led team towards achieving set sales targets and objective of 'active selling' products at 5% of total sales.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Conducted weekly risk assessments and administrative tasks to monitor store processes.
Marketing and Recruitment Officer
Nelson College London
Broadstairs, Kent
07.2024 - 10.2024
- Responsible for attracting, informing, and admitting potential students into courses that aligned with college polices, course requirements, and expected cohort size.
- Organised and promoted workshops, events, and open days to engage with current and potential students on both one-to-one and group basis.
- Successfully achieved target for new cohort of 100
- Students Ensured all student applications were complete and contained all necessary information including supporting documents and diagnostic test results when suitable.
- Developed weekly recruitment reports highlighting current statistics on upcoming cohort and presented findings in meetings to provide clear insights and updates.
Customer Care Assistant
McDonald's
Margate, Kent
08.2017 - 06.2024
- Delivering outstanding customer experience by managing dining area and over 100 customer orders, queries, and issues daily in addition to maintaining cleanliness and customer orders to high standards.
- Managed disputes effectively to maintain customer satisfaction and safety.
- Led team and allocated staff to maximise efficiency and achieve shift targets
- Responsible on occasion for training staff on stations ensuring there is understanding of correct procedures, health and safety, and company's policies.
- Increased customer satisfaction levels by liaising and gathering feedback from customers to understand common issues and resolve them as well as achieve targets in customer satisfaction levels.
- Ensuring every customer has outstanding experience by extending assistance to guests with disabilities or special requests to accommodate needs.
Education
Bachelor of Arts - History
University of Winchester
09.2019 - 06.2024
A-Levels -
Ursuline College
09.2017 - 06.2019
GCSE's -
St George's Church of England Foundation School
Skills
- Organisation
- File and records management
- Customer Service
- Customer complaint management
- MS Office Suite
- GDPR compliance
- Financial reporting
- Communication skills
- Compliance monitoring
- Delegating effectively
Certification
Fire Warden Certification - Pulse First Aid LTD
August 2024
- Responsible for routine checks and general fire management.
CPD QS Accredited Proficiency Microsoft Office - NextGen Learning
September 2024
- Adept in Microsoft Excel, Word, PowerPoint, Outlook, Access , IT, Functional Skills, Administration & Executive PA
References
References available upon request.
Timeline
Supervisor
Savers
11.2024 - Current
Marketing and Recruitment Officer
Nelson College London
07.2024 - 10.2024
Bachelor of Arts - History
University of Winchester
09.2019 - 06.2024
A-Levels -
Ursuline College
09.2017 - 06.2019
Customer Care Assistant
McDonald's
08.2017 - 06.2024
Fire Warden Certification - Pulse First Aid LTD
August 2024
- Responsible for routine checks and general fire management.
CPD QS Accredited Proficiency Microsoft Office - NextGen Learning
September 2024
- Adept in Microsoft Excel, Word, PowerPoint, Outlook, Access , IT, Functional Skills, Administration & Executive PA
GCSE's -
St George's Church of England Foundation School
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