Chloe Bridgeman
Dublin
Summary
My professional experience demonstrates a strong blend of collaborative teamwork and self-motivated initiative. I excel in fast-paced environments, consistently delivering high-quality results. My extensive customer service background, gained in both hospitality and banking sectors , honed my ability to build rapport, understand client needs, and provide effective solutions. Proficient in Microsoft office suite, I also possess practical experience with Sage accounting software. Currently pursuing my QFA qualifications, I have successfully completed the loans, regulations, savings and investment exams, demonstrating my commitment to continuous professional development within the finance industry.
Overview
5
5
years of professional experience
Work History
Accounts Administration
AIB Capel Street
06.2021 - Current
- Maintenance of impersonal accounts through reconciling discrepancies by identifying and resolving errors ensuring information is accurate and up-to-date
- Processing electronic payments ensuring all account information and funds are accurate and available making sure payments are processed securely and efficiently
- Monitoring branch mailbox with a keen eye for detail, promptly addressing enquiries and ensuring efficient communication channels
- Closely observe account activity, identifying outstanding balances or overdue payments while taking proactive measures to address these issues
- implementation of strategies to minimize financial risk and likelihood of non payments.
Customer Service/ Lender Official
AIB Capel Street
06.2021 - Current
- Responsible for addressing and resolving customer queries related to everyday banking
- Identifying opportunities to make sales and referrals for bank products that would suit the customers financial needs
- Handling complaints and errors in a timely and empathetic manner and try to prevent any issues reoccurring
- Completes documentation for lines of credit and loans on behalf of customers
- Explain loan product and services to potential borrowers
- Calculate loan payment amount and repayment schedules
- Assess the financial strength and credit worthiness of clients, evaluating the most appropriate product.
- Ensuring documentation complies with our lending policies
Cash Teller
AIB Capel Street
06.2021 - Current
- Monitoring customers transactions & transfers for any suspicious activity which may have potential AML/ fraud risks
- Constantly putting forward CFP and Investment leads to our Financial Planner
- Execute customer due diligence and KYC checks to verify identities of the customer who is carrying out the transaction
- Empting and filling atms dealing with ccl queries and keeping reports balanced
- Keeping within limits and following banks policy and procedures.
- Digital Advocate for Transaction Migration
Customer Service Administration
Miele Ireland
09.2019 - 09.2020
- Responsible for coordinating and scheduling technician visits to customer locations for equipment installations, maintenance, and repairs
- Processed customer orders through different systems which verified pricing and availability and liaised with different departments to make sure orders were fulfilled accordingly
- Provided customers with up-to-date information surrounding ongoing promotions, which also included assisting customers with warranties and claims
- Worked closely with the finance department to resolve queries relating to billing inquiries and payment discrepancies
- The continuous monitoring of the company mailbox by sorting emails in order of urgency and escalating complex issues to the team.
Head Waitress
The Comet Pub & Restaurant
05.2016
- Responsible for coordinating with my colleagues to ensure a smooth and efficient service to ensure customers enjoy their dining experience
- Also, communicating with kitchen/bar staff to make sure orders are delivered promptly
- Maintaining the cleanliness and presentation of the bar is kept tidy, well stocked and visually appealing to customers
- Regularly cleaning bar and table surfaces
- In charge of creating a format by scheduling where the floor staff need to be when hosting private dining and entertainment while also on busy weekends.
Education
Bachelor of Business studies -
Dublin City University
01.2021
Business Studies course -
Colaiste Dhulaigh (Cdcfe)
01.2018
Secondary Education -
Maryfield College
01.2016
Skills
- Teamwork
- Flexibility
- Motivation
- Customer service
- Computer skills
- Accounts payable maintenance
- Administration management
- Administration and Reporting
- Accounts receivable and payable
- Financial administration abilities
- Updating Customer Accounts
- Managing accounts
References Available
Available on request.
Timeline
Accounts Administration
AIB Capel Street
06.2021 - Current
Customer Service/ Lender Official
AIB Capel Street
06.2021 - Current
Cash Teller
AIB Capel Street
06.2021 - Current
Customer Service Administration
Miele Ireland
09.2019 - 09.2020
Head Waitress
The Comet Pub & Restaurant
05.2016
Bachelor of Business studies -
Dublin City University
Business Studies course -
Colaiste Dhulaigh (Cdcfe)
Secondary Education -
Maryfield College
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