Chloe Barnett
Summary
Results-driven professional with 4+ years' experience managing complex, high-stake cases in a regulated healthcare environment. Proven expertise in conducting investigations, resolving complaints, ensuring regulatory compliance, and supporting professionals through challenging disciplinary and legal processes. Strong stakeholder management skills with demonstrated ability to navigate sensitive situations, exercise sound judgment, and deliver pragmatic outcomes while maintaining empathy and professionalism. Seeking to leverage medico-legal advisory, case management and operational experience.
Overview
12
12
years of professional experience
4028
4028
years of post-secondary education
1
1
Certification
Work history
Medico-legal Advisor, Case management – Service delivery team, Republic of Ireland
Medical Protection Society
2020.09 - 2026.01
- Deliver a consistently high quality, member focused service within a fast-paced multi-disciplinary team, ensuring sensitive and complex matters are handled with professionalism, empathy and sound judgement in line with regulatory and legal obligations.
- Advising members via telephone, written correspondence and meetings on a wide range of medical, legal, ethical and professional issues, adapting communication style to suit complex and high-stakes situations.
- Proactively manage a diverse caseload, prioritising effectively to ensure timely, accurate and proportionate case handling while maintaining high service standards and working within agreed SLA's.
- Investigate and evaluate cases presenting various levels of risk to members' professional standing, including complaints, reports, inquest and general medico-legal advice cases such as data protection and GDPR, with a focus on achieving fair and pragmatic outcomes.
- Exercise independent decision-making on case escalation including when to collaborate with Medico-legal Consultants, external legal firms, barristers or expert witnesses.
- Support and guide members through challenging processes, attending meetings and representing their interests where required.
- Maintain up-to-date knowledge of professional standards, regulatory requirements, and relevant legislation, applying this knowledge to deliver accurate, practical advice.
- World's leading professional indemnity organization for doctors, dentists and healthcare professionals
- Protects 300,000+ members globally (UK, Ireland, Australia, Malaysia, Singapore, Hong Kong, South Africa, New Zealand, Caribbean and Bermuda)
- Reporting to Cases Operational Team Lead, Member cases & claims
Executive Assistant to Director & Operations Support
Robert Walters Recruitment Agency
2018.12 - 2020.09
- Provided comprehensive executive and operational support to an Executive Director and a team of eight consultants, including Principal and Senior Consultants, ensuring smooth day-to-day running of a busy professional services environment.
- Managed multiple complex diaries and coordinated meetings across multiple stakeholders and time zones while prioritising and competing demands.
- Coordinated domestic and international travel logistics for senior management teams, including flights, accommodation, itineraries and associated documentation.
- Owned end-to-end onboarding process for permanent staff and contractors including preparing contracts and documentation, coordinating training, arranging IT equipment and acting as a key point of contact for new starters.
- Supported office management and operations, liaising with suppliers, managing facilities-related needs and ensuring the efficient day-to-day running of the office.
- Led planning and coordination of internal and external events, meetings and client-facing engagements, ensuring all logistics were delivered seamlessly.
- Produced high quality pitch documents, presentations and client correspondence to support business development and client meetings.
- Managed expense reporting processes, including coordination, submission and reconciliation, ensuring accuracy and timely approval.
- Prepared and distributed regular management information and operational reports, including live jobs and KPI reports for executive stakeholders.
- Managed a busy switchboard and front-of-office function, acting as first point of contact for internal and external stakeholders.
Assistant Operations Manager
MAC Cosmetics, Arnotts, Dublin
Dublin
2016.11 - 2018.12
Supervisor/Administrator
MAC Cosmetics, Brown Thomas, Henry Street
2016.07 - 2016.11
Retail Artist
MAC Cosmetics, Dundrum
Dundrum
2014.01 - 2015.01
Education
Certificate of Higher Education - Human Resource & Customer Service Training programme
Estee Lauder Companies
Dublin, LeinsterLeaving certificate examination -
St. Dominic's College
Dublin 7Skills
- Case Management & Investigations – Complex caseload management, risk assessment, evidence gathering and case resolution
- Risk Management & Conflict Resolution – Complaint handling, disciplinary support, mediation and stakeholder engagement
- Regulatory Compliance – GDPR, data protection, professional standards, legal and ethical frameworks
- Stakeholder Management & Client Services – Multi-level relationship building, client advisory, executive support and cross-functional collaboration
- Process Improvement – Workflow optimization, SLA management, operational efficiency and quality assurance
- Communication & Advocacy – Adapting style for sensitive situations, written correspondence, presentation skills and meeting facilitation
- Independent Decision-Making – Sound judgement, escalation protocols, prioritization under pressure and autonomous working
- Operational Excellence – Diary management, project coordination, resource planning and administrative leadership
- MS Office Suite – Advanced Word, Excel, PowerPoint Case management systems
Certification
Full, clean driver's license.
Timeline
Medico-legal Advisor, Case management – Service delivery team, Republic of Ireland
Medical Protection Society
2020.09 - 2026.01
Executive Assistant to Director & Operations Support
Robert Walters Recruitment Agency
2018.12 - 2020.09
Assistant Operations Manager
MAC Cosmetics, Arnotts, Dublin
2016.11 - 2018.12
Supervisor/Administrator
MAC Cosmetics, Brown Thomas, Henry Street
2016.07 - 2016.11
Retail Artist
MAC Cosmetics, Dundrum
2014.01 - 2015.01
Certificate of Higher Education - Human Resource & Customer Service Training programme
Estee Lauder Companies
Leaving certificate examination -
St. Dominic's College