CHIBUIKE SUNDAY UMEONONIHU
LUCAN
Summary
A determined, focused individual with 7 years' customer service experience both in logistics and office. Have gained ample skills such as; high standard of work ethic, excellent attention to detail and excellent communication skills. I am intuitive, a quick learner and willing to undertake any additional training for me to secure full time sustainable employment. Currently seeking a position with a progressive and fast paced company where I can utilize and develop my skills.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Alltrans and Carousel
04.2021 - Current
- Delivered medicals to hospitals and pharmacies.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
Delivery driver
Amazon Logistics
01.2020 - 03.2021
- Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
- Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
- Maximised vehicle performance by completing basic vehicle maintenance, including air pressure checks and oil changes.
- Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
- Utilised hand-held devices to capture, document and communicate proof of delivery.
- Safely loaded and unloaded packages with zero material damage.
- Kept vehicles safe and roadworthy maintaining and checking gas, oil and water levels.
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
Delivery Driver
UPS
03.2018 - 03.2020
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Maintained accurate records of goods delivered and collected payments as required.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Checked tires for proper inflation before leaving on each route.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Notified customers of delays to decrease calls to support.
- Kept accurate logs of all deliveries and trips.
- Contacted customers prior to delivery to coordinate delivery times.
Administrative assistant
IT SUPPORTS AND SERVICES
01.2017 - 01.2018
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Provided printing, photocopying scanning support to colleagues.
- Scheduled meetings, conferences and appointments.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Sourced and ordered office supplies within allocated budget.
- Welcome, serve and assist customers with queries.
- Strive confidently reaching targets and completing daily tasks and general up keeping of store.
- Handling customer complaints and resolving issues quickly to increase customer satisfaction and loyalty.
- Ordered office supplies and researched new deals and suppliers.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Sales assistant
Vodafone Network
01.2016 - 01.2017
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Greeted customers and provided assistance with product selection.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
Education
Bachelor of Science - Computing Science
GRIFFITH COLLEGE DUBLIN
Skills
- 7 years customer service experience
- Positive "Can Do" attitude with the ability to work well in teams and on own initiative
- Fully flexible around working hours
- Excellent attention to detail and determined to complete any task to a high standard
- Ability to work well in fast-paced environments and to deadlines
- Excellent leadership and communication skills; active listening and mentoring
- Ability to provide high standard task management and efficient time keeping
- Vehicle Maintenance
- Safe Driving
- Courteous and polite demeanor
- Time Management
- Customer Service
- Attention to Detail
- Problem-Solving
- Client relationship management
Timeline
Delivery Driver
Alltrans and Carousel
04.2021 - Current
Delivery driver
Amazon Logistics
01.2020 - 03.2021
Delivery Driver
UPS
03.2018 - 03.2020
Administrative assistant
IT SUPPORTS AND SERVICES
01.2017 - 01.2018
Sales assistant
Vodafone Network
01.2016 - 01.2017
Bachelor of Science - Computing Science
GRIFFITH COLLEGE DUBLIN
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