Cheyenne Ryan
Sales And Administration
Dublin,L
Summary
Energetic individual who thrives in fast paced environments with a proven history of excellent communication and interpersonal skills. Dedicated and hardworking with internal drive to deliver excellence and master each task. Sociable team player who works very well with others and an asset to any team I join. Engaged and excited to learn new skills and meet new people.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Front Desk Receptionist
Grayling Properties
11.2023 - Current
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed data entry, uploading documentation and filing to keep records updated for easy retrieval.
- Responsible for handling residents queries, complaints and organizing effective and efficient solutions.
- Managing multiple email inboxes, responding to perspective residents queries,scheduling viewings and sending all required paperwork.
- Liaising with many departments to ensure proactive and productive work flow amongst larger teams.
Front Of House and PA
Murlo Salon
1 2023 - 10.2023
- Confirmed appointments, communicated with clients, and updated client records
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collected card and cash payments, processed transactions and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Designed and implemented social media strategies to align with business goals.
Advertising Executive
Sky Ireland
08.2021 - 12.2022
- Developed strong relationships with advertisers and negotiated pricing following established procedures.
- Developed sales strategies and people skills to entice clients, negotiate contracts and close deals.
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
- Coordinated with clients, internal teams and media leaders to consistently grow and improve client relationships based on revenue potential.
- Working to strict deadlines and prioritising work efficiently, presenting fast solutions for any issues arising.
Contact Centre Sales Manager
Sky Ireland
03.2018 - 03.2021
- Refined team workflows to better capitalize on individual strengths and maximize market share.
- Monitored sales team performance and provided constructive feedback.
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
- Managed 20 member sales team activities to consistently meet high retention and sales rates.
- Provided exceptional customer service to foster client loyalty and satisfaction.
Restaurant Waitress
The Kiltipper Bar and Restaurant
11.2017 - 03.2018
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
Bar Waitress
Danny Boys Bar
05.2017 - 11.2017
- Took drink and food orders, detailed new menu items and specials and recommended add-ons.
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
- Anticipated guest needs and provided proactive service.
- Assisted with bartending duties during high-volume shifts.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Performed opening and closing duties within bar area according to schedule.
Retail Assistant/Till Operator
Dunnes Stores
04.2016 - 05.2017
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Welcomed customers and helped determine their needs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Education
Professional Certification - Makeup Artistry
Vanity X
Dublin 01.2018 - 03.2018
Bachelor of Arts - English And Sociology
University College Dublin
Dublin, Ireland 09.2014 - 05.2017
Skills
Relationship building and management
Networking skills
Marketing and advertising
Creating sales strategies
Office administration
Customer and client relations
Timeline
Front Desk Receptionist
Grayling Properties
11.2023 - Current
Advertising Executive
Sky Ireland
08.2021 - 12.2022
Contact Centre Sales Manager
Sky Ireland
03.2018 - 03.2021
Professional Certification - Makeup Artistry
Vanity X
01.2018 - 03.2018
Restaurant Waitress
The Kiltipper Bar and Restaurant
11.2017 - 03.2018
Bar Waitress
Danny Boys Bar
05.2017 - 11.2017
Retail Assistant/Till Operator
Dunnes Stores
04.2016 - 05.2017
Bachelor of Arts - English And Sociology
University College Dublin
09.2014 - 05.2017
Front Of House and PA
Murlo Salon
1 2023 - 10.2023