Cheryl Gauthier
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
21
21
years of professional experience
Work History
Store Manager
Rickis Fashions Inc.
06.2020 - Current
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Supervised the opening of location following Covid shutdown including hiring all new staff, implementing new health and safety procedures, maintained customer service standards while keeping current with changing local and national standards.
- Increased sales force productivity by 12% year over year by streamlining administrative tasks and effectively delegating departments to qualified team members regardless of seniority.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Coached team members in customer service techniques to achieve top results in CRM collection.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Provides a positive working environment by displaying an effective management style and taking the initiative to develop personally by utilizing divisional resources.
Shift Manager
Rickis Fashions Inc.
08.2017 - 03.2020
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work while increasing sales year over year.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching focused on individual and store metrics.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings and increased sales using the same manhours.
- Developed seasonal display themes that resonated with customers, boosting brand awareness and loyalty.
- Demonstrated product and answered questions for prospective customers.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
Assistant Manager
Rickis Clothing Inc
01.2014 - 08.2017
- Develop a team of new and senior employees from a team selling environment to a personal selling team while maintaining all sales indicators
- Train shift managers and assistant managers to supply other stores in the area
- Work with and support the store manager to grow business year to year while creating a fashion destination known throughout the area
Shift Lead
Rickis Clothing Inc.
07.2012 - 01.2014
- Develop leadership skills to lead a retail sales team that shows sales growth
- Grow to top sales associate in the store to lead by example
- Learn the execution of operations to support management
Receptionist/File Clerk
Clark Builders
04.2011 - 10.2012
- Archive all Accounts Payable invoices and cheque copies for financial records
- Data entry for archived files for off-site retrieval
- Daily reception duties including shipping/receiving, multi-line phone system, preparing meeting spaces with catering, mail delivery, word processing and document preparation
Deli clerk/Barista
Sobeys Canada
08.2009 - 03.2011
- Customer service and proper food handling
- Tray order assembly and meal prep
- Cash handling and proper LP procedures
- Scheduling, training, organizing shifts to achieve maximum efficiency
Shift Manager
Starbucks Canada
05.2009 - 08.2009
- Maintain speed and accuracy of drink orders
- Organize the ordering of supplies
- Uphold all store standards while providing a welcoming atmosphere for customers
Sales Associate/Acting Shift Manager
Coles Books
10.2007 - 05.2009
- Customer service including suggestions for new releases and gift purchases
- Assisting when manager had to leave for family emergency including scheduling, key holder duties, shipping/receiving, ordering
Deli clerk/Barista
Sobeys Canada
10.2003 - 09.2007
- Customer service and proper food handling
- Tray order assembly and meal prep
- Cash handling and proper LP procedures
- Scheduling, training, organizing shifts to achieve maximum efficiency
Education
High School Diploma -
Charlottetown Rural High School
Charlottetown, PEI06-2005
Skills
- Stock Control Management
- Retail Visual Merchandising
- Service Excellence
- Staff Development
- Analytical Thinking
- Team leadership
- Relationship building
- Multitasking and organization
- Goals and performance
Awards And Acknowledgements
- Very adaptable and operations focused
- Able to work with many different personalities and maximize their potential
Timeline
Store Manager
Rickis Fashions Inc.
06.2020 - Current
Shift Manager
Rickis Fashions Inc.
08.2017 - 03.2020
Assistant Manager
Rickis Clothing Inc
01.2014 - 08.2017
Shift Lead
Rickis Clothing Inc.
07.2012 - 01.2014
Receptionist/File Clerk
Clark Builders
04.2011 - 10.2012
Deli clerk/Barista
Sobeys Canada
08.2009 - 03.2011
Shift Manager
Starbucks Canada
05.2009 - 08.2009
Sales Associate/Acting Shift Manager
Coles Books
10.2007 - 05.2009
Deli clerk/Barista
Sobeys Canada
10.2003 - 09.2007
High School Diploma -
Charlottetown Rural High School
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