Chen Jie(Vanessa) Ruan
Cork
Summary
Strategic Partner known for high productivity and efficiency in task completion. Skilled in negotiation, strategic planning, and relationship management.
Overview
13
13
years of professional experience
Work History
Partner Acceleration Manager
VMWare
Cork
08.2022 - 07.2024
- Weekly call with partners to review their weekly data, provide suggestions, and update VMware updates, collecting feedback from partners (mainly focusing on APJ region).
- Interact with sales teams, channel partners, and numerous internal groups as required to support the order-to-invoice process.
- Provide and follow up on suggestions and ideas that enhance processes, partner experience, and simplicity of operations
- Support collaboration efforts with GEO counterparts to ensure adequate coverage provided.
- Participate in projects and initiatives related to quality, data migration, SKU testing, and operational efficiency.
- Deliver on ad-hoc assignments as business requires
- Provide language support in [ insert language] for both written and oral communication (optional)
Analyst
VMWare
Cork
05.2019 - 08.2022
- Accurately review and enter order data, as per company requirements.
- Handle purchase order reconciliation to quote, contract terms, and program requirements.
- Adhere to all compliance guidelines, including SOX and export regulations.
- Maintain all published SLAs for order processing and fulfilment.
- Tackle complex orders and cases, taking appropriate action to provide positive results.
Investigation Specialist
Amazon CS Ireland
Cork
07.2017 - 01.2018
- Responsible for verification the information provided by seller registering on the Amazon Platform
- Liaise with Risk Control Analyst for the identification and detection of suspicious activity
- Maintain quality assurance control by providing regular feedback on SOPs and Operational process
- Deliver weekly performance target in line with investigator goals
Data Analyst in Audit Dept.
Hewlett-Packard
Shanghai
05.2015 - 03.2017
- Company Overview: Shanghai office.
- Responsible for managing the relationship with HP Repair Center Partners, their yearly contracts, monthly reports, and achievement reviews.
- Review and update the CID (Customer Induced Damage) policy with the Tech team, training, and keep the partners updated to control the CID cost.
- Issued weekly meeting report to HP Asia-Pacific Dept.
- For the monthly NPS (Net Promoter Score) performance of the China side.
- Analysed fraud repair record, fraud part apply, fraud part return from Repair Center for managing and controlling purpose
Customer Management
SSBG IT Solution
Shanghai
05.2011 - 04.2015
- Company Overview: Shanghai Office
- Managed customers' Yearly Contracts Renewal, Monthly Reports, Monthly Maintenance for IT equipment
- Project Coordinator with Tech team for customer office IT equipment installation (e.g
- Moving office, new purchase)
- Handled customer IT Requests/Incidents, arranged tech to check by remote or onsite
- Issued weekly reports and monthly technician hour reports to CS manager
- Shanghai Office
Education
Project Management Training -
Griffith College Cork
Cork, Ireland11.2018
European Computer Driving License -
Training Center Cork
Cork, Ireland11.2018
Bachelor - Mathematics and Information Science
Harbin Normal University
China05.2011
Skills
- Good communication skills
- Customer service
- Data analyzing
- Proficient in Excel
Websites
Accomplishments
Received Project Excellence Award from Hewlett Packard
Received Customer Management Award from VMware
References
- Zhi Xiao Guo, Investigation Specialist, Amazon CS Ireland, 0894005363, Cork, Ireland
- Hong Yan Dong, Audit team Leader, Hewlett-Packard, 86 13916028187, Shanghai, China
- Paul O'Malley, Tech team Leader, SSBG IT Solution, 86 13917008384, Shanghai, China
Hobbies and Interests
- Latin Dance
- Chess
- Watercolor Painting
Languages
- Mandarin, Native
- English, Fluent
Preferredname
Vanessa Ruan
Timeline
Partner Acceleration Manager
VMWare
08.2022 - 07.2024
Analyst
VMWare
05.2019 - 08.2022
Investigation Specialist
Amazon CS Ireland
07.2017 - 01.2018
Data Analyst in Audit Dept.
Hewlett-Packard
05.2015 - 03.2017
Customer Management
SSBG IT Solution
05.2011 - 04.2015
Project Management Training -
Griffith College Cork
European Computer Driving License -
Training Center Cork
Bachelor - Mathematics and Information Science
Harbin Normal University
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