Charlotte Thornley
Oamaru
Summary
Proven to excel in high-pressure environments, I significantly enhanced service speed and efficiency at Subway through adept multitasking and time management. My strong customer service skills and ability to collaborate effectively with team members have consistently ensured positive guest experiences and operational excellence.
Overview
4
4
years of professional experience
Work History
Sandwich Artist
Subway
12.2023 - 12.2024
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
Waitress
The Flying Pig Cafe
06.2021 - 08.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
No Degree -
Te Kura
12-2025
Skills
- Customer service
- Collaboration and teamwork
- Problem-solving
- Effective time management
- Reliability and punctuality
- Multitasking and prioritizing
Accomplishments
- I received head girl in year 8 at primary school
- I placed in the top 3 in speech competitions year 5-8
- I was captain for both my netball and volleyball team
Equestrian, show jumping
I own two horses of my own who I ride and compete regularly. I have been riding horses since I was 6 and owned my own since I was 8. They have taught me many valuable skills including dedication, hard-work, patience, and responsibility.
Timeline
Sandwich Artist
Subway
12.2023 - 12.2024
Waitress
The Flying Pig Cafe
06.2021 - 08.2023
No Degree -
Te Kura
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