Charlotte Dillon
Dublin,Ireland
Summary
Dynamic and detail-oriented professional with expertise in digital ad campaign management, trust and safety content moderation, new hire onboarding and training, content management and audio production. systems. Proven track record in metadata strategy, content tagging, and optimising workflows to enhance efficiency. Skilled in analytics and reporting, delivering performance insights through audience metrics.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Ad Operations Executive
Bauer Media Ireland
Dublin, Ireland
2025.07 - 2026.06
- Managing and optimising digital ad campaigns across Bauer platforms.
- Performing, trafficking, monitoring, and troubleshooting for active campaigns.
- Collaborating with sales, creative, and digital teams to ensure campaign accuracy.
- Providing performance reporting and insights to internal teams and clients.
- Ensuring adherence to industry standards and internal best practices.
- Handled sensitive client information with utmost confidentiality to maintain trust and integrity.
- Assisted in month-end financial closing activities related to invoicing on SAP.
Senior Content Editor / Metadata Expert
iSpot.tv
Dublin, Ireland
2024.08 - 2025.07
- Led metadata strategy for national and digital ad content.
- Partnered with engineering and data science to optimise metadata structure.
- Provided team guidance and editorial quality improvements.
- Enhanced workflow processes to increase accuracy and efficiency.
- Analysed ad trends and provided insights for internal and client use.
- Reviewed company procedures regularly, guaranteeing their alignment with legal requirements.
- Created training programmes for staff on trust and safety protocols.
- Onboarded and facilitated new hires into roles seamlessly with well-structured onboarding plans and training plans.
- Assessed individual learning needs for a more personalised approach to training. Conducted training for a two-month period.
Content Editor
iSpot.tv
Dublin
2024.01 - 2024.08
- Performed metadata tagging and classification with 99%+ accuracy.
- Supported cross-functional teams to maintain content integrity.
- Identified industry trends to improve analytics.
- Conducted quality checks and resolved content issues.
Subject Matter Expert, Trust and Safety
Accenture
Dublin, Ireland
2021.08 - 2024.01
- Trained and guided team members to maintain quality standards.
- Supported team leads through workload management.
- Acted as point-of-contact for ad hoc requests.
- Reviewed company procedures regularly, guaranteeing their alignment with policy requirements and updates.
- Reviewed large volumes of data daily, maintaining consistent attention to detail regardless of workload size.
- Handled sensitive content in a responsible manner, ensuring compliance with company guidelines.
Content Platform Analyst, Trust and Safety
Accenture
Dublin, Ireland
2020.11 - 2021.08
- Reviewed sensitive content under strict trust and safety guidelines.
- Certified across multiple workflows.
- Provided team support and shadowing assistance.
- Maintained high quality while exceeding client SLAs.
- Monitored global social media channels during off-peak hours, ensuring 24/7 coverage of potential issues or concerns.
- Ensured safe user experience by promptly responding to flagged content reports.
- Participated in regular training sessions to stay informed about the latest internet trends.
Production Assistant
Radio Nova
Dublin
2017.03 - 2020.11
- Created digital content and performed research.
- Assisted with script editing and audio production.
- Supported social media, voice-over, and interview preparation.
Waitress / Bartender
McGettigans D9
Dublin
2019.05 - 2020.07
- Delivered high-quality customer service.
- Handled transactions and bar service.
- Assisted with floor operations and customer support.
Intern
Spirit Radio
Dublin
2017.01 - 2018.01
- Assisted with metadata for audio content, helping ensure accurate labelling and organisation.
- Edited audio segments for broadcast and podcast content.
- Recorded and edited voice-over segments for shows and promos.
- Supported the production team with content preparation and day-to-day operations.
- Helped with booking on-air guests.
- Scripted interview questions and conducted background research.
Education
Diploma - Radio Production and Broadcasting
BCFE
Dublin, Ireland 2016.01 - 2018.01
B.A. (Hons) - Media Production Management
BCFE / DCU
Dublin, Ireland 2018.01 - 2021.01
Leaving Certificate -
Holy Faith Secondary School
Dublin, Ireland 2010.07 - 2016.06
Skills
- Audio & Radio Production – Recording, editing, on-air delivery
- Metadata Strategy & Content Tagging
- Digital Ad Campaign Management
- Content Management Systems (CMS) & Workflow Optimisation
- Analytics & Reporting – Audience metrics, performance insights
- Project Coordination & Cross-Functional Collaboration
- Problem-Solving & Quality Assurance
- Attention to Detail & Deadline Management
- Invoicing and billing experience
- Project management software use
- Data entry speed
- Database management
Projects
Radio Show Host/Producer – Personal Radio Project 'The Flashback Hour' With Char and Noah, Produced and hosted an online radio show with pre-recorded segments, posted on Mixcloud., Prepared scripts, edited audio, and delivered on-air segments., Gained hands-on experience in audio production and content creation workflows.
Certification
Excel 2019 365 Intermediate Certificate
Timeline
Ad Operations Executive
Bauer Media Ireland
2025.07 - 2026.06
Senior Content Editor / Metadata Expert
iSpot.tv
2024.08 - 2025.07
Content Editor
iSpot.tv
2024.01 - 2024.08
Subject Matter Expert, Trust and Safety
Accenture
2021.08 - 2024.01
Content Platform Analyst, Trust and Safety
Accenture
2020.11 - 2021.08
Waitress / Bartender
McGettigans D9
2019.05 - 2020.07
B.A. (Hons) - Media Production Management
BCFE / DCU
2018.01 - 2021.01
Production Assistant
Radio Nova
2017.03 - 2020.11
Intern
Spirit Radio
2017.01 - 2018.01
Diploma - Radio Production and Broadcasting
BCFE
2016.01 - 2018.01
Leaving Certificate -
Holy Faith Secondary School
2010.07 - 2016.06