Charlie Linkous
Summary
With almost 5 years of customer service experience I've learned and perfected my skills in problem-solving, cash handling, data entry, and conflict resolution. Sales professional prepared for role requiring focus on client engagement and revenue growth. Skilled in identifying customer needs and crafting personalized sales strategies that drive results. Reliable team player with commitment to collaboration and adaptability, ensuring seamless integration with dynamic team environments.
Overview
4
4
years of professional experience
Work History
Inside Sales Representative
Applied Industrial Technologies
10.2024 - 02.2025
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue and met sales quotas by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential. Including online trainings and face to face visits with our account managers for each vendor.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Built relationships with customers and community to promote long term business growth.
Customer Service Representative
Maximus Federal Services
06.2022 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted on advanced issues related to medical claims as well as insurance premiums.
- Helped customers from all over the world and coordinated with other government agencies to resolve issues.
Cashier
McDonald's
01.2022 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Carhop Server
Sonic
10.2021 - 01.2022
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely. Always make sure to have correct count downs at the end of the day.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Host
Applebees
06.2021 - 10.2021
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Streamlined check-in process for large groups or events by implementing a pre-registration system.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Associate of Science - Physics
Johnson County Community College
Overland Park, KS05.2027
GED -
Peaslee Tech
Lawrence, KS10.2021
Skills
- Data Entry
- Problem-solving abilities
- Critical Thinking
- Customer Service
- Complaint Handling
- Conflict Resolution
- Call center experience
- Scheduling
- Store maintenance
- Trained in data retention
- HIPPA trained
- Sales expertise
- Money handling abilities
- Computer Proficiency
Timeline
Inside Sales Representative
Applied Industrial Technologies
10.2024 - 02.2025
Customer Service Representative
Maximus Federal Services
06.2022 - 06.2024
Cashier
McDonald's
01.2022 - 06.2022
Carhop Server
Sonic
10.2021 - 01.2022
Host
Applebees
06.2021 - 10.2021
Associate of Science - Physics
Johnson County Community College
GED -
Peaslee Tech
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