Chanwook Choe
Corinth,TX
Summary
Knowledgeable Retail General Manager with proven history of managing retail operations efficiently and enhancing customer satisfaction. Successfully led teams to improve store performance and streamline processes. Demonstrated leadership and adaptability in fast-paced retail environments.
Overview
5
5
years of professional experience
Work History
Retail General Manager
Pop's Smoke and Vapor
01.2021 - Current
- Procured exciting new products by analyzing market trends, which increased store revenue by 60%
- Provided exceptional support during company-wide transitions or expansions.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Reduced budgetary expenditures by 8%, by effectively negotiating contracts for more advantageous terms.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Retail Sales Associate
Academy
01.2020 - 01.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Provided outstanding customer service.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Helped an average of 50 customers per day selecting products and giving recommendations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Bachelor of Science - Computer Science
University of Texas At Dallas
RichardsonHigh School Diploma -
Flower Mound High School
Flower Mound04.2020
Skills
- Store operations
- Performance analysis
- Consistently meet goals
- Team player
- Leadership and team building
- Product Acquisition
- Budget development
- Staffing
- Market analysis
- Sales expertise
- Customer retention
Timeline
Retail General Manager
Pop's Smoke and Vapor
01.2021 - Current
Retail Sales Associate
Academy
01.2020 - 01.2021
High School Diploma -
Flower Mound High School
Bachelor of Science - Computer Science
University of Texas At Dallas
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