CHANTELLE VON SNARSKI
Beaconsfield
Summary
Proactive and goal-oriented professional
with a background in IT, Customer Support and Telecommunications.
I pride myself in being reliable and adaptable, I possess a swift capacity to learn and apply new skills.
I believe it is time to find my next challenge. I am currently on maternity leave and would like to express my interest in the advertised role at your company starting in July 2025.
I am interested in any Fulltime IT/Customer Support roles available to WFH.
Overview
12
12
years of professional experience
Work History
IT Officer
Diocese Of Rockhampton- Catholic Education
07.2023 - Current
- Maintain network and devices at schools
- Resolve technical issues promptly on a range of different devices to reduce downtime for teachers and students
- Reset and Manage User Accounts and Authentication Platforms
- Run and maintain software on school devices
- Create Accounts for new students
Customer Solutions Specialist
Mas National/Findstaff
03.2023 - 07.2024
- Returned to previous role on temp basis
- Currently Liaise with RTO's, Apprentices and Employers of Apprentices
- Data Processing - Amending and Editing Apprentice Training Contracts in line with Australian Government Guidelines
- Performed General Administrative Functions, Customer service and investigated and resolved customer inquiries and complaints quickly
Talent Acquisition Advisor
Thiess
09.2022 - 03.2023
- Supporting recruitment for two mine sites in Moranbah, interviewing/screening, shortlisting, reporting, updating ad's, booking medicals through Resile, Liaising with site managers daily
- Developed marketing campaigns to increase brand awareness and customer acquisition
- Onboarding Assistance
- Creating Contracts for Employment
- Worked Autonomously
- End to End internal recruitment
Customer Solutions Specialist
MAS National Apprentice Centre
04.2021 - 09.2022
- Liaise with RTO's, Apprentices and Employers of Apprentices
- Data Processing - Amending and Editing Apprentice Training Contracts in line with Australian Government Guidelines
- Performed General Administrative Functions, Customer service and investigated and resolved customer inquiries and complaints quickly
Customer Onboarding/Provisioning Officer
Goodtel Telecommunications
03.2020 - 12.2020
- Provisioning Orders, Mailing Sims, Customer Assistance
- Answer Customer Queries, Increased customer satisfaction by resolving connectivity issues and participated in team-building activities to enhance working relationships
- Resolved technical internet issues for customers
- Handled customer inquiries and concerns
Maternity Leave and Home Duties
07.2019 - 03.2020
- Also studied during this period
Telecommunications Trainee Technician
Mackay Communications Technologies
09.2017 - 06.2019
- Basic telecommunication fault finds and repairs
- Configured Optus equipment and modems
- Assisted with cabling installs in schools and within government
- Used power tools for installations of cabling telecoms equipment
- Fixed data issues, and phone system issues
Weed and Seed/ Washdown Operator
DWD Washdowns
02.2016 - 07.2017
- Cleaning machines with pressure washers
- Completed inspection checklist and worked remotely in the southern gas fields, washing cars and trucks
- Became skilled in inspecting machinery, completed a competency under the Certificate II in Conservation and Land Management and Attained a QGC Upstream operations field induction
Electronic Repair Assistant
MCS Radio Comms
10.2013 - 09.2015
- Company Overview: family business
- Assisted with repairs of Motorola Tait radios
- Assisted with order parts and selling new and repaired radios
- General admin tasks
- Learnt on the job skills with entry level repair techniques
- Family business
Sales Assistant
Dick Smith Electronics
12.2012 - 08.2012
- Responsible for providing service and sales of product
- Achieve and exceeded the productivity goals
- Consulted with customer with selected items
- Responsible for cash handling
- Cleaning and maintaining the store
- Troubleshooting with I.T products and devices
- Restocking the out-of-stock products on shelves
Education
Cert IV in Finance And Mortgage Brokering -
Entry Finance
05.2024
Business Competencies Completed -
Tafe
01-2022
Certificate III - Customer Engagement
ITFE
01.2022
Certificate III - Telecommunications
TAFE
03-2019
Diploma - Workplace Health and Safety
MCI Institute
01.2015
Cert II - Technology
TAFE QLD
01.2012
Queensland Certificate of Education -
St Ursula's College
Yeppoon, QLDSkills
- Efficient Data Management
- Remote and In-Person Support
- Effective Correspondence Drafting
- Risk Management Expertise
- Customer Engagement
- Implementing IT Solutions
- Telecommunication Solutions Integration
- Manage Network Device Provisioning
- Effective Issue Resolution
- Sales Expertise
- Remote Talent Acquisition
- Onboarding/Offboarding Tasks
Personal Information
Nationality: Australian
Business Competencies
- Diploma of Business
- BSBWOR501- Manage Personal Work Priorities and Professional Development
- BSBADM504- Plan and Implement Administrative Systems
- BSBCUS501- Manage Quality Customer Service
- BSBFIM502- Manage Payroll
Hobbies and Interests
- Technology
- Photography
- Outdoors
- Fitness
Timeline
IT Officer
Diocese Of Rockhampton- Catholic Education
07.2023 - Current
Customer Solutions Specialist
Mas National/Findstaff
03.2023 - 07.2024
Talent Acquisition Advisor
Thiess
09.2022 - 03.2023
Customer Solutions Specialist
MAS National Apprentice Centre
04.2021 - 09.2022
Customer Onboarding/Provisioning Officer
Goodtel Telecommunications
03.2020 - 12.2020
Maternity Leave and Home Duties
07.2019 - 03.2020
Telecommunications Trainee Technician
Mackay Communications Technologies
09.2017 - 06.2019
Weed and Seed/ Washdown Operator
DWD Washdowns
02.2016 - 07.2017
Electronic Repair Assistant
MCS Radio Comms
10.2013 - 09.2015
Sales Assistant
Dick Smith Electronics
12.2012 - 08.2012
Certificate III - Customer Engagement
ITFE
Cert IV in Finance And Mortgage Brokering -
Entry Finance
Business Competencies Completed -
Tafe
Certificate III - Telecommunications
TAFE
Diploma - Workplace Health and Safety
MCI Institute
Cert II - Technology
TAFE QLD
Queensland Certificate of Education -
St Ursula's College
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