CHANTELLE FRANKLIN-JONES
Gloucester
Summary
Highly organised professional with excellent communication skills and a keen attention to detail. Demonstrates strong IT skills, ensuring efficient and effective task management. Proven track record of success in a number of varied roles, producing quality outcomes through dedication and exceptional levels of customer service.
Overview
10
10
years of professional experience
2023
2023
years of post-secondary education
Work history
Field service engineer
Wrights
Nationwide
03.2024 - Current
- Install and repair specialised dental equipment - such as chairs, x-rays and compressors.
- Investigate customer complaints diligently and professionally
- Foster strong relationships with clients and enhance business reputation.
- Complete accurate and detailed reports with clear insights into equipment status and performance.
- Diagnose technical issues to minimise practice downtime
- Conduct planned preventative maintenance (PPM) and reactive maintenance on all dental equipment, ensuring compliance with safety standards.
- Provide technical support and excellent customer service.
- Take part in ongoing training and development.
PTS Rail Operative
Self-Employed
Bristol
02.2021 - 02.2024
- Installation of Permanent Way Plain Line, S&C, and associated operations
- Installation of monitors and CCTV systems
- Maintenance of P-Way components
- Patrolling & Inspection of P-Way and associated duties
- Assist in installation of drainage systems
- Replace damaged or malfunctioning drainage system pipes
- OLEC1
- Attend further training courses, as required
- Occasional cover as required, due to annual leave and illness.
Personal Assistant
Cullimore's
Gloucester, Gloucestershire
12.2018 - 02.2020
- Managed high priority and confidential information.
- Scheduled meetings and appointments for senior-level staff members.
- Demonstrated composure and flexibility in stressful situations and regardless of competing priorities.
Business Administrator
Cullimore's
Gloucester, Gloucestershire
12.2018 - 02.2020
- Reminded managers of important deadlines and engagements.
- Made travel and dining arrangements for company members.
- Prioritized tasks, keeping diligent track of project timelines and deadlines.
- Answered calls and emails from clients and delivered messages on behalf of executives.
- Served as first point of contact for company leaders and clients.
- Scheduled appointments for clients and handled calendaring tasks.
- Possessed calm, professional and courteous attitude towards customers and colleagues.
- Reported damages and equipment malfunctions to supervisors and scheduled repairs.
- Organized client rooms and arranged amenities for use.
- Greeted clients upon arrival and asked questions to determine personal care needs.
- Communicated well with clients in writing, by phone and in person.
- Kept client information and payment data confidential.
- Company front of house, including meeting of new and existing customers and suppliers.
- Direct calls as necessary to relevant departments.
- Managed inventories and spreadsheets in relation to stock and sales.
- Liaised with Sales Director and Account Manager with regards to pricing, quotations and invoicing.
- Accurately recorded all relevant discussions held within company meetings and efficiently transcribe into official minutes. Distribute as necessary.
- Managed calendars and collaborated with Directors to ensure efficient and organised time management.
- Accountable for updating and distributing company policies.
- Responsible for developing and managing documentation for new employees and initiating start of contracts.
- Responsible for budgeting in regards to issues such as PPE, stock.
- Facilitated interdepartmental communication between administrative services personnel and other departments.
- Prepared and reviewed operational schedules.
- Responsible for meeting with external reps and seeking out competitively priced equipment.
- Responsible for managing own workload.
- Ensuring customers deadlines were met such as product delivery.
- Communicated with and provided guidance for external suppliers to ensure organisation, department and work unit's business needs were met.
- Off-site visits to suppliers to liaise with in regards to sales and product availability.
- Acquired, distributed, and stored supplies.
- Managed paper and electronic filing systems by recording information, updating paperwork and maintaining documents, such as attendance records and correspondence.
- Collaborated with departmental leaders to establish organisational goals, strategic plans and objectives.
Accounts Coordinator
FPC Vehicle Movements Ltd
Gloucester, Gloucestershire
03.2016 - 12.2018
- Ensure compliance with safety regulations and company policies.
- Maintain accurate records of all transactions.
- Maintained financial records, such as accounts of daily collections and billings and records of receipts issued.
- General administrative support to the whole team including phone system and general communications.
- Liaise with clients to arrange swift collection and movement of vehicles.
- Assist HR with chasing outstanding invoices and securing payments.
- Ensure all relevant paperwork from drivers is completed and submitted by scheduled deadlines.
- Maintain drivers timesheets through Excel.
- Create/provide payslips as and when needed.
- Maintain up to date records of all customer files.
- Create and distribute monthly invoices and query any payment discrepancies.
- Prepare supporting documents/evidence for court proceedings.
- Responded to customer inquiries regarding order placement and delivery scheduling.
- Assisted sales and handled client complaints.
- Built strong client relationships through service execution, validation and good response time.
- Maintained effective relationships with suppliers and customers.
- Monitored office supply needs with consistent inventory checks.
Education
Diploma - Rail engineering and track maintenance
Gloucester College
GloucesterGCSE - English
Ribston Hall
GloucesterGCSE - Maths
Ribston Hall
GloucesterGCSE - Science
Ribston
GloucesterSkills
- Highly organised
- Excellent communication
- Attention to detail
- Strong IT skills
Personal Information
- Date of birth: 28/09/1992
- Availability: Willing and able to travel Nationwide
References
References available upon request
References
References available upon request.
Timeline
Field service engineer
Wrights
03.2024 - Current
PTS Rail Operative
Self-Employed
02.2021 - 02.2024
Personal Assistant
Cullimore's
12.2018 - 02.2020
Business Administrator
Cullimore's
12.2018 - 02.2020
Accounts Coordinator
FPC Vehicle Movements Ltd
03.2016 - 12.2018
GCSE - English
Ribston Hall
GCSE - Maths
Ribston Hall
GCSE - Science
Ribston
Diploma - Rail engineering and track maintenance
Gloucester College