Chantal Elizabeth Hathrill
Dundalk,Louth
Summary
Results-oriented professional with expertise in customer relationship management, team leadership, and corporate sales. Specialises in conflict resolution, client retention, and service delivery while driving process improvement and SLA management. Experienced in recruitment advertising, headhunting, and LinkedIn recruiting, with a focus on building candidate pipelines. Strong communicator skilled in contract negotiation and assessment to align hiring strategies with business objectives.
Overview
21
21
years of professional experience
Work history
Remote Recruiter
Grundzy
Centurion, South Africa
2024.11 - 2025.10
- Fostered a diverse and inclusive workforce by implementing fair recruitment practices.
- Managed high-volume of candidates during peak recruitment seasons, ensuring smooth operations.
- Built strong relationships with prospective employers to increase placement opportunities.
- Enhanced company reputation with meticulous candidate screenings.
Real estate broker
Engel&Volkers Real Estate -Dubai
Dubai, Dubai
2024.01 - 2024.10
- Negotiated favourable terms for both buyers and sellers during deal finalisation.
- Secured successful deals by establishing productive working relationships with other brokers in the area.
- Ensured clients found ideal homes or investments by matching them accurately with relevant listings.
- Performed due diligence before every transaction to protect client interests.
- Promoted properties using innovative marketing techniques, leading to fast sales.
- Offered bespoke advice on property value based on current market estimates.
- Liaised with solicitors to establish client position and communicated updates to buyers and sellers.
- Ensured accurate listings by regularly updating property database information.
- Engaged in continuous learning to stay ahead of changing market conditions.
Customer Liaison Specialist
The Dent Boys
Centurion, South Afica
2019.01 - 2020.03
- Optimised resource allocation for maximised operational efficiency.
- Dealt efficiently with Insurance Brokers
- Acted as a primary point of contact for customers and managed telephone enquiries professionally and efficiently.
- Built strong relationships with clients, creating a positive and welcoming experience.
- Maintained a high level of standard of honesty, professionalism and reliability at all times
- Contributed positively to customer satisfaction and overall team performance.
National Customer Care Manager
Mix Telematics
Midrand, South Africa
2010.10 - 2011.04
- Managed a team of 13 Junior Customer Care Managers nationally.
- Led client care, new business support and escalated query resolution.
- Developed and implemented systems, processes and procedures to improve service delivery.
- Managed strategic client relationships including Nestlé, Shoprite, Eskom and Clover.
- Prepared reports, presentations and SLA reviews for key clients.
Corporate Sales Consultant
Du Pont Telecoms
2010.01 - 2010.09
- Secured new corporate business and managed client relationships.
- Scheduled PBX installations and negotiated corporate contracts.
- Managed key accounts including Stallion, NJR Steel and Coin Security.
Corporate Sales Executive
Nashua Mobile
2005.01 - 2009.11
- Retained key corporate accounts such as Nedbank, Barclays, and Nestlé, ensuring continued partnership growth.
- Exceeded monthly sales targets consistently, securing 143 new connections within three months.
- Received multiple awards, including a BMW 120i and a Mediterranean cruise, recognising top sales performance.
Education
High School -
Linpark High School
PietermaritzburgSkills
- Talent Acquisition Strategies
- Headhunting techniques
- Building candidate pipelines
- LinkedIn recruiting
- Recruitment advertising
- Applicant qualifying
- Candidate assessment
- Pre-interviewing
- Cold calling
- Compensation negotiation
- Contract negotiation
- Appointment scheduling
- Customer Relationship Management
- Client retention
- Process improvement
- Report Writing & Presentations
- Microsoft Office (Word, Excel, PowerPoint, Email)
- Team Leadership & Staff Management
- Conflict Resolution
- Telephone communication
- Hiring recommendations
- Recruitment Marketing
- Microsoft Office (Word, Excel, PowerPoint, Email)
- Recruitment Marketing
Languages
English and Afrikaans
Native
References
Allen, van Reenen, Managing Director, The Dent Boys, Available upon request
Professional Profile
Highly motivated and results-driven professional with extensive experience in customer care management, corporate sales and client relations. Proven ability to lead teams, build strong client relationships, resolve escalated issues and consistently exceed targets. Known for professionalism, honesty, strong telephone manner and the ability to connect naturally with customers.
Affiliations
- I love the outdoors. I really do enjoy connecting with people and helping the less fortunate in anyway I can
Timeline
Remote Recruiter
Grundzy
2024.11 - 2025.10
Real estate broker
Engel&Volkers Real Estate -Dubai
2024.01 - 2024.10
Customer Liaison Specialist
The Dent Boys
2019.01 - 2020.03
National Customer Care Manager
Mix Telematics
2010.10 - 2011.04
Corporate Sales Consultant
Du Pont Telecoms
2010.01 - 2010.09
Corporate Sales Executive
Nashua Mobile
2005.01 - 2009.11
High School -
Linpark High School